Melissa Beavers
Irwin,PA
Summary
Experienced Dispensing Optician with extensive knowledge, expert in insurance billing and progressive lenses, consistently contributing to retail sales and a positive environment. Proven ability to meet service goals and maintain quality standards. Dedicated to enhancing client experiences through attentive service and technical expertise.
Overview
38
38
years of professional experience
Work History
Dispensing Optician
Your Family Eye Doctors
Murrysville, PA
11.2004 - Current
- Repaired and adjusted frames to meet customer needs.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Educated patients on proper care and use of contact lenses and eyeglasses.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Compiled patient data into a computerized database system for tracking purposes.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Explained product features, advantages and benefits to customers in order to increase sales volume.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Participated in continuing education programs related to opticianry practices.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Ordered optical supplies from vendors when necessary for inventory replenishment.
- Submitted patient insurance forms and managed simple bookkeeping.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Verified insurance coverage for payment of services rendered.
- Maintained records of prescriptions, orders and payments.
- Managed client frame selection processes and walked through lens options.
- Assisted customers in selecting frames, lenses and other optical products that best suited their needs.
- Advocated safety standards when providing eye care services or fitting eyewear products.
- Adjusted, repaired and maintained eyeglass frames and lenses according to customer specifications.
- Monitored stock levels in order to ensure adequate supply at all times.
- Provided technical advice on the selection of eyeglasses, contact lenses and other optical products.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on how to care for, insert and remove contact lenses.
- Inspected finished products for accuracy prior to dispensing them to customers.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Provided excellent customer service by responding promptly to inquiries or requests.
- Maintained cleanliness of work area including counters, shelves, displays.
- Ensured compliance with applicable state laws regarding the sale and dispensing of optical products.
- Maintained accurate records of all transactions with customers.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Repaired broken frames using specialty tools and equipment.
- Greeted patients warmly upon arrival at office or store location.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
Optical Lab Technician
LENSCRAFTERS, Luxottica Group
Greensburg, PA
12.1986 - 11.2004
- Produced eyewear for customers using tools and equipment.
- Trained new employees on proper operation of laboratory tools and machines.
- Set up job tickets for each order received by entering information into computer system.
- Inspected lens blanks to detect flaws and verified lens coating thickness.
- Calibrated lensometer equipment to ensure precise results when measuring lenses.
- Performed accurate measurements of lenses, frames and facial features for prescription orders.
- Monitored stock levels of contact lenses, frames, accessories and other items used in the lab.
- Checked finished eyewear products for accuracy against prescriptions.
- Created work orders for special order requests from customers.
- Verified that all jobs were completed accurately before release from the lab.
- Cleaned and maintained optical lab equipment to ensure proper functioning.
- Troubleshot any issues encountered during production process in a timely manner.
- Ordered supplies when necessary to keep the lab stocked with adequate materials.
- Ensured compliance with safety regulations while operating machinery in the lab.
- Assisted in the design and fabrication of lenses according to customer specifications.
- Measured mounted and unmounted lenses to verify alignment with precision instruments.
- Repaired frames and lenses as needed to meet customer expectations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked effectively in team environments to make the workplace more productive.
- Maintained an inventory of contact lenses, frames, accessories and other materials used in the lab.
- Operated edging machines to cut lenses according to specifications on job tickets.
Education
Associates in Early Childhood Education - Child Development
Westmoreland Community College
Youngwood, PA05-1986
Skills
- Frame selection
- Adjusting eyewear
- Repairing glasses
- Progressive lenses expertise
- Insurance billing
- Frame fitting
- Retail sales
- Customer service
Accomplishments
- Our lab team participated and won 1999 Lenscrafters Lab Olympic competition
References
References available upon request.
Timeline
Dispensing Optician
Your Family Eye Doctors
11.2004 - Current
Optical Lab Technician
LENSCRAFTERS, Luxottica Group
12.1986 - 11.2004
Associates in Early Childhood Education - Child Development
Westmoreland Community College
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