Melissa Beckham
Burlington, NC,NC
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
13
13
years of professional experience
Work History
AR Web Billing Specialist
Saf-Gard Safety Shoe Company
04.2024 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Processed vendor and supplier payments on weekly basis.
- Utilized various software programs to process customer payments.
- Maintained accurate records of customer payments.
Administrative Team Lead
LabCorp
09.2022 - 08.2023
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Client AR
LabCorp
05.2019 - 09.2022
- Managed daily workflow by prioritizing tasks according to urgency and importance.
- Ensured compliance with company policies, procedures, laws, regulations.
- Established effective communication channels within the team environment.
- Performed data entry functions with accuracy and attention to detail.
- Maintained accurate records of client interactions, including notes on conversations and follow-up actions taken.
- Managed multiple projects simultaneously while meeting tight deadlines and maintaining high quality standards.
- Leveraged strong interpersonal skills when communicating with customers, building trustful relationships over the phone or email.
- Provided exceptional customer service to clients, responding promptly and accurately to inquiries, resolving problems and ensuring satisfaction.
- Advised clients on the best products and services to meet their needs.
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Responded to complaints and resolved issues while providing high-quality customer service.
- Assisted prospective clients with enrollment process for products or services.
Client Service Representative
BB&T
01.2017 - 05.2019
- Advised clients on the best products and services to meet their needs.
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Responded to complaints, fraud claims and resolved issues while providing high-quality customer service.
- Assisted prospective clients with enrollment process for products or services.
Customer Relationship Manager
Bank Of America
03.2012 - 07.2017
- Managed and maintained loan accounts to prevent foreclosures.
- Assisted with government programs to oversee a broad set of activities that included managing a portfolio of loans in default.
- Assisted with loan modifications, document validation, NPV modeling, second mortgage modifications and a short sale DIL.
Education
Bachelor Of Science (B.S.) - Business Administration, Human Resource Management
Strayer University
Washington, DC09.2022
Skills
- Billing cycle management
- Payment posting
- Accounts receivable expertise
- Billing best practices
- Problem-solving
- Data entry proficiency
- Billing systems and software
- Analytical thinking
- Month-end closing procedures
- Accounts receivable management
- Invoice processing
- Attention to detail
Timeline
AR Web Billing Specialist
Saf-Gard Safety Shoe Company
04.2024 - Current
Administrative Team Lead
LabCorp
09.2022 - 08.2023
Client AR
LabCorp
05.2019 - 09.2022
Client Service Representative
BB&T
01.2017 - 05.2019
Customer Relationship Manager
Bank Of America
03.2012 - 07.2017
Bachelor Of Science (B.S.) - Business Administration, Human Resource Management
Strayer University
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