Melissa Behling

• Analyzed data and developed actionable recommendations to drive growth.
• Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
• Utilized required documentation procedures and methods to document calls, emails, tasks, documents and notes.
• Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.

• Expanding on my experience as the Clinical Operations Director, I have taken on the position of Director of Compliance. I focus on industry compliance to ensure our clients, our labs, and our corporate office maintain the highest integrity of clinical compliance while maintaining our business goals.
• Responsible for developing compliance programs for healthcare; specifically, HIPAA, OSHA and CLIA.
• Ensuring a safe and compliant environment for all to succeed in.
• Implemented and managed The Guard Compliancy Group program for HIPAA and OSHA

● Manage the Clinical Operations Team for the clinical business unit

● Implemented new software systems for franchise owners

● Onboarded and implemented new laboratories and service offerings

● Train new franchise owners on compliance and the clinical service line

● Oversee logistics for franchisees such as new accounts, pre-approval for clinical, day-to-day support

● Maintain relationships with vendors to support the AFG suite of services

● Work with the ARCpoint Medical Review team to create healthcare solutions and laboratory panels for clients in the CIT (Consumer Initiated Testing), B2P (Business to Physician) and B2B (Employer) markets

● Create and maintain documents on SharePoint including sales slicks, training guides, service overviews, procedures to support franchise sales

• Devised marketing plans using digital strategies, print advertising, and marketing campaigns.
• Created content and promotional materials to drive engagement and conversions.
• Built strong relationships with industry professionals and influencers.
• Developed and implemented successful marketing strategies to increase brand visibility and sales performance.

• Engaged employees in business processes with positive motivational techniques.
• As the Sales Effectiveness Manager, I was based out of the marketing department and served as a conduit between corporate and the sales team to ensure a smooth rollout of new products, services and client resources.
• Supported functions essential to sales force productivity. These include the on-boarding and distribution of new client offerings, process improvement through the implementation of innovative technologies, data management and warehousing from the CRM program in use.
• Improved the effectiveness of the growth organization that services our four verticals; Criminal Justice, Medication Management, Workers Compensation, Genetics, and Health Plans.

• Represented the goals and interests of the client by providing regular two-way communication between the customer and internal Indigo teams.
• Maintained a continuous knowledge of project status to identify potential issues and/or opportunities related to the assignment
• Executed SOWs ensuring they were properly completed within the scope and schedule defined

• Recognized for leadership and expertise
• Named “RSM of the Year” in 2009
• Managed business planning and execution
  Responsible for 10 state territory with 12 sales representatives in clinical testing and compliance monitoring
• Exceeded quota every year both as a sales representative and regional sales manager
• Grew volume 57% in 2010 over 2009
• Ranked second region consecutively for three years as regional sales manager

• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Quality customer selling for a consultative experience

• Confirmed the presence or absence of specific drugs and chemicals in biological fluids and tissues
• Trained employees with FDA guidelines and well as GMP/GLP standards
• Collaborated with team on performing validation work on pharmaceutical samples