MELISSA BEHM
My Choice Wisconsin
Sullivan
11
years of professional experience
Dynamic Registered Nurse Case Manager with a proven track record at My Choice Wisconsin, excelling in care coordination and patient advocacy. Leveraging emotional intelligence and comprehensive assessments, I developed tailored care plans that improved patient outcomes and reduced hospital readmissions. Committed to empowering patients through education and support, ensuring optimal healthcare experiences.
Work History
Registered Nurse Case Manager
6 Years 2 Months- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
Registered Nurse
4 Years 3 Months- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Certified Nursing Assistant
2 Years 2 Months- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Associate Degree In Nursing - Nursing
Skills
Direct patient care
Goal setting
Care coordination
Emotional intelligence
Patient assessments
Service coordination
Resource utilization
Care plan development
Healthcare regulations
Care management
Case management
Compassionate and caring
Timeline
Registered Nurse Case Manager
My Choice Wisconsin
06.2020 - CurrentRead More
Registered Nurse
Watertown Rec Center
01.2018 - 04.2022Read More
Certified Nursing Assistant
Watertown Regional Medical Center
11.2015 - 01.2018Read More
Madison Area Technical College
Associate Degree In Nursing from Nursing
Read More