MELISSA Bell
Summary
Diligent Warehouse Associate offering Fourteen years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities.
Overview
26
26
years of professional experience
Work History
Warehouse Specialist
ACE Hardware Distribution Center
02.2024 - Current
- Pick product from totes by quantity and place in store bins.
- Utilize power equipment to unload freight, process product via RF Scanner onto dock in preparation for stocking
- Stocking: Use of RF Scanner to resupply bins, maintain inventory freight in preparation of order picking while on foot
- Order Filling: Use Voice Collect headset to select and stage merchandise for transport, while efficiently fulfilling orders
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
Volunteer Data Entry Clerk/Food Packer
Edwards Memorial Outreach
07.2022 - 01.2024
- Completed daily orders with expert picking and packing of shipments.
- Pack can/frozen foods and toiletries.
- Accept inbound calls from people in need of food or toiletries
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
-
Picker Packer
Medline Industries
10.2020 - 06.2022
- Picking, Packing, Scanning, and moving medical products.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Scanned packages and boxes and moved to loading dock for shipment.
- Moved merchandise using pallet jacks .
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
Material Handler
Amazon Production
10.2019 - 09.2020
- Receive route paperwork, truck and trailer assignment and instructions for route.
- Selecting, packing, builds, wraps, sorts, and transports customers' orders.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Attached identifying tags to containers to mark with identifying shipping information.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Packed items into appropriate containers for shipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Transported inventory items to appropriate locations.
- Received and unpacked shipments and new equipment as directed.
- Used hand-held scanners and physical logs to accurately track item movements.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Picker Packer
Diversified Sourcing Solutions (Tem Agency) Russell Stover
06.2018 - 09.2018
- Inspect and packed various types of candy in a fast-paced environment
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Attached identifying tags to containers to mark with identifying shipping information.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Packer
Diversified Sourcing Solutions (Tem Agency) JATEK
03.2018 - 03.2018
- Inspected feeding tubes for flaking condition.
Picker Packer
Diversified Sourcing Solutions (Tem Agency) Russell Stover
10.2017 - 12.2017
- Inspect and packed various types of candy in a fast-paced environment
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Attached identifying tags to containers to mark with identifying shipping information.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Volunteer Data Entry Clerk/Food Packer
Edwards Memorial Outreach
04.2016 - 10.2017
- Completed daily orders with expert picking and packing of shipments.
- Pack can/frozen foods and toiletries.
- Accept inbound calls from people in need of food or toiletries
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Accept inbound calls from people in need of food or toiletries
- Pack can/frozen foods and toiletries.
Packer
Atco Products
07.2015 - 04.2016
- Inspect and pack ac compressors.
- Completed daily orders with expert picking and packing of shipments.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.
- Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
- Utilized totes, to safely load and unload materials and heavy items to and from trucks.
Volunteer Data Entry Clerk/Food Packer
Edwards Memorial Outreach
06.2012 - 06.2015
- Completed daily orders with expert picking and packing of shipments.
- Pack can/frozen foods and toiletries.
- Accept inbound calls from people in need of food or toiletries
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
-
Volunteer Data Entry Clerk/Food Packer
Edwards Memorial Outreach
08.2007 - 06.2012
- Completed daily orders with expert picking and packing of shipments.
- Pack can/frozen foods and toiletries.
- Accept inbound calls from people in need of food or toiletries
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
-
Customer Service Representative
7-Eleven at Telvista
04.2006 - 08.2007
- Provided inbound customer service to callers with compliments/complaints about 7-Eleven and create work orders for maintenance work that need to be done.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Pharma Care @ Aegis Communications
10.2003 - 03.2006
- Provided supportive and professional advice to patients who call to refill and ask questions about their prescriptions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Responded to customer calls and emails to answer questions about products and services.
Receptionist
Volunteer Service at North Central Texas Workforce
02.2005 - 03.2005
- Assist customers to complete and update applications in the new Work in Texas System, make copies, send faxes, assist the Receptionist in accommodating customers, and answer phones.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Cingular Wireless
04.2001 - 08.2004
- Providing inbound customer service to agents and customers regarding cellular phones lost/stolen, also activation of phones, fulfilling customer needs as researching bills, investigating problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Voice Streams at Aegis Communications
12.1999 - 01.2001
- Assisting customers and dealers with activation of cellular phones, disconnect, trouble shoot, credit card payments and billing for monthly/prepaid accounts.
Data Entry Clerk
Viastar
02.1998 - 11.1999
- Working as data entry clerk responsibilities include inputting mileage and fuel for truckers.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Verified data files prior to entry to maintain high data accuracy.
Education
Secretary I Certificate -
Navarro College
12.1998
Diploma - undefined
Ennis High School
05.1995
Skills
Order Picking
Packaging and Labeling
Loading and unloading
Cycle counting
Shipping and receiving
Warehouse Safety
Stock Rotation
Storage Organization
Safety Compliance
Warehouse Organization
Inventory Tracking
Product Location
Material Handling
Equipment Operation
Product verification
Production Documentation
Visual Inspection
Lifting and sorting
Labeling and boxing
Attention to Detail
Physical Strength and Stamina
Timeline
Warehouse Specialist
ACE Hardware Distribution Center
02.2024 - Current
Volunteer Data Entry Clerk/Food Packer
Edwards Memorial Outreach
07.2022 - 01.2024
Picker Packer
Medline Industries
10.2020 - 06.2022
Material Handler
Amazon Production
10.2019 - 09.2020
Picker Packer
Diversified Sourcing Solutions (Tem Agency) Russell Stover
06.2018 - 09.2018
Packer
Diversified Sourcing Solutions (Tem Agency) JATEK
03.2018 - 03.2018
Picker Packer
Diversified Sourcing Solutions (Tem Agency) Russell Stover
10.2017 - 12.2017
Volunteer Data Entry Clerk/Food Packer
Edwards Memorial Outreach
04.2016 - 10.2017
Packer
Atco Products
07.2015 - 04.2016
Volunteer Data Entry Clerk/Food Packer
Edwards Memorial Outreach
06.2012 - 06.2015
Volunteer Data Entry Clerk/Food Packer
Edwards Memorial Outreach
08.2007 - 06.2012
Customer Service Representative
7-Eleven at Telvista
04.2006 - 08.2007
Receptionist
Volunteer Service at North Central Texas Workforce
02.2005 - 03.2005
Customer Service Representative
Pharma Care @ Aegis Communications
10.2003 - 03.2006
Customer Service Representative
Cingular Wireless
04.2001 - 08.2004
Customer Service Representative
Voice Streams at Aegis Communications
12.1999 - 01.2001
Data Entry Clerk
Viastar
02.1998 - 11.1999
Secretary I Certificate -
Navarro College
Diploma - undefined
Ennis High School