Melissa Bell
Customer Service
Dallas,TX
Summary
Accomplished caregiver and professional driver with a strong work ethic, adept at multitasking and organization. At SGT. Jerome Bell, enhanced client well-being through strategic support and companionship. Excelled in customer assistance at Greyhound, ensuring safe, timely travel. Proven ability to navigate complex routes efficiently, boosting customer satisfaction by over 40%.
Overview
12
12
years of professional experience
Work History
Caregiver, Special Needs
SGT. Jerome Bell
07.2014 - Current
- Assisted individuals with daily living activities to promote independence and well-being.
- Provided companionship and emotional support to enhance quality of life for clients.
- Monitored and documented client behavior, reporting changes to supervisors effectively.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
Professional Driver
Lyft
02.2018 - 09.2025
- Improved customer satisfaction by providing timely and efficient transportation services.
- Managed passenger interactions professionally, addressing concerns and providing exceptional customer service.
- Assisted passengers with luggage and personal belongings, providing exceptional customer service.
- Navigated complex routes efficiently using GPS technology to ensure timely arrivals.
Profession Bus Driver
Greyhound: Bus Station
08.2013 - 04.2015
- Operated long-distance buses, ensuring timely and safe transportation of passengers.
- Conducted pre-trip inspections to verify vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours, routes, and passenger counts for record-keeping.
- Provided exceptional customer service, addressing inquiries and resolving issues during trips.
Education
GED -
Continental Academy
Miami, FL03-2000
Skills
- Multitasking and organization
- Customer assistance
- Strategic thinking
- Strong work ethic
Timeline
Professional Driver
Lyft
02.2018 - 09.2025
Caregiver, Special Needs
SGT. Jerome Bell
07.2014 - Current
Profession Bus Driver
Greyhound: Bus Station
08.2013 - 04.2015
GED -
Continental Academy