Melissa Bell
Issaquah,WA
Summary
Results-driven Manager with a strong background in team leadership and customer service at L'Experience Paris. Proven expertise in inventory management, conflict resolution, and performance management, leading to enhanced operational efficiency and customer satisfaction. Committed to fostering a motivated team environment while delivering insights into strategic planning and operational procedures. Ready to leverage skills in Barista or Manager role.
Overview
4
4
years of professional experience
Work History
Manager
L'Experience Paris
07.2025 - 12.2025
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and supported team members in best practices for customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Monitored performance metrics, providing feedback to enhance team productivity.
- Developed standard operating procedures to improve operational consistency and efficiency.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Barista
L'Experience Paris
10.2024 - 07.2025
- Prepared high-quality coffee beverages consistently following established recipes and standards.
- Operated espresso machines and grinders proficiently, ensuring optimal performance and quality control.
- Maintained cleanliness of workstations and equipment, adhering to health and safety regulations.
- Assisted customers with menu selections, enhancing overall guest experience through effective communication.
- Handled cash transactions accurately, managing point-of-sale system efficiently during busy hours.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Developed knowledge of coffee varieties and brewing methods to provide informed recommendations to customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Gymnastics Coach
The Little Gym
01.2022 - 09.2022
- Developed and implemented engaging gymnastics lesson plans for diverse age groups.
- Instructed students on proper techniques to enhance performance and safety.
- Monitored progress of gymnasts, providing constructive feedback and encouragement.
- Organized and facilitated skill assessments to evaluate student development.
- Maintained a safe and clean training environment adhering to safety protocols.
- Assisted in organizing gym events, promoting community engagement and participation.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Education
High School Diploma -
Bellevue College
Bellevue, Washington, WA06-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Budget control
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Recruiting and interviewing
- Effective communication
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Team development
Accomplishments
- Resolved product issue through consumer testing.
- Memorized ingredients and recipes for many drinks and am able to do latte art.
- Won Employee of the month.
- Promoted to Lead Barista after 8 months.
- Promoted to Store Manager after 12 months.
- Served individually made coffee drinks to over 400 customers daily.
Languages
Romanian
Native or Bilingual
Interests
- Adventure Travel
- Volunteer Work
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Baking
- Creating latte art
- My truly love making coffee
Timeline
Manager
L'Experience Paris
07.2025 - 12.2025
Barista
L'Experience Paris
10.2024 - 07.2025
Gymnastics Coach
The Little Gym
01.2022 - 09.2022
High School Diploma -
Bellevue College