Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Melissa Belton

New Lisbon,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Director of Sales

Hilton Garden Inn Hotel
08.2022 - Current
  • Effectively source out new corporate clients; Continue relationships with current clients and identify new business from a result of the relationship; Be responsible for proactively soliciting and managing group / catering related opportunities; sell using a “grass root” sales mentality; Use the internet to prospect to identify and close new business; Work with the Regional Sales Director to achieve required sales goals; Have current knowledge of hotel rates, strategies, discounts and promotions; Respond to all sales inquiries, RFP’s and other leads accurately, timely and in a professional manner; Type correspondence, reports, and necessary forms i.e
  • Contracts, as well as prepare proposals or other letters as directed; Other duties as determined by hotel management
  • Attend weekly revenue management meetings
  • Accounts payable.

Guest Services Representative/Night Auditor

Spring Hill Suites/ Fairfield Suites - Wisconsin Dells
10.2019 - 01.2023
  • Answer phones, make reservations, check guests in and out, run daily reports, handle guest requests/ complaints.
  • Count and balance cash drawer drop deposits.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs

Machine Operator

TC Transcontinental
08.2020 - 12.2021
  • Set up and run materials on machine
  • Input recipes into computer to match product being run
  • Change out tooling
  • Trouble shoot problems
  • Order supplies from warehouse for orders
  • Paper work
  • Hourly quality checks
  • Follow blue prints for set up
  • Pack finished product
  • Operated machining equipment safely with team of operators
  • Followed detailed instructions to operate machines with accuracy and produce quality products
  • Complied with company and OSHA safety rules and regulations

Quality Control Inspector/Unloader Processor

Walmart Distribution Center
02.2017 - 07.2019
  • Inspect commodities that come into the distribution center before they are sent to grocery stores to walmart usda standards
  • If items fail to meet standards a full inspection with rejection is done
  • Unload trucks and receive all items
  • Drive various equipment ie fork lift, clamp, and pe for hauling.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Completed precise measurements using special tools.
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.
  • Recorded inspection and test results on data sheets.

Night Auditor

Wyndham
07.2016 - 02.2017
  • Check guests in and out of resort
  • Run all night audit procedures
  • Fix any discrepancies
  • Answer phones, transfer calls
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
  • Oversaw night auditing of daily room occupancy and hotel revenue
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors
  • Generated and printed daily financial reports to track hotel performance

Parts Finisher

Finisher, Master Mold
09.2015 - 04.2016
  • Skills Used
  • Sand buff bondo and putty parts after they have been fabricated
  • Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections
  • Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools
  • Removed surface imperfections and applied chemicals to ready work surfaces
  • Measured and marked equipment, objects or parts to meet grinding and polishing standards

Guest Services

Holiday Inn Express, Wisconsin Dells
03.2014 - 09.2015
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Trained junior team members in customer service strategies and property policies.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Front Office Manager

The Polynesian - Wisconsin Dells
12.2014 - 06.2015
  • Book groups, schedule employees, manage the day to day operations of front desk as well as employees
  • Conduct interviews and hire new employees
  • Handle billing for groups.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Personal Care Worker

Self Employed
08.2012 - 12.2013
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

Sales & Marketing Manager

Best Western
03.2008 - 10.2012
  • Check guests in and out of hotel
  • During 3rd shift do all night audit reports
  • Make reservations, handle complaints and requests
  • Sales calls, write contracts, book banquet rooms, manage porters and front desk employees.
  • Managed sales promotions and marketing strategies on major social media sites
  • Analyzed sales and marketing data for improved strategies
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams

Office Assistant

Coldwell Banker Realty
05.2009 - 09.2009
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information
  • Maintained and updated office records, both digital and physical
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments

Education

High School Diploma -

New Lisbon High School
New Lisbon, WI
05.1996

Skills

  • Quality Control (3 years)
  • Quality Inspector (4 years)
  • Quality Assurance (2 years)
  • Guest Service (10 years)
  • Multi-line Phone Systems (10 years)
  • Computer Skills (10 years)
  • Manufacturing (3 years)
  • Management (5 years)
  • HACCP (3 years)
  • Planograms (2 years)
  • Supervising experience (5 years)
  • Sales and Marketing (5 years)
  • Night audit (10 years)

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Director of Sales

Hilton Garden Inn Hotel
08.2022 - Current

Machine Operator

TC Transcontinental
08.2020 - 12.2021

Guest Services Representative/Night Auditor

Spring Hill Suites/ Fairfield Suites - Wisconsin Dells
10.2019 - 01.2023

Quality Control Inspector/Unloader Processor

Walmart Distribution Center
02.2017 - 07.2019

Night Auditor

Wyndham
07.2016 - 02.2017

Parts Finisher

Finisher, Master Mold
09.2015 - 04.2016

Front Office Manager

The Polynesian - Wisconsin Dells
12.2014 - 06.2015

Guest Services

Holiday Inn Express, Wisconsin Dells
03.2014 - 09.2015

Personal Care Worker

Self Employed
08.2012 - 12.2013

Office Assistant

Coldwell Banker Realty
05.2009 - 09.2009

Sales & Marketing Manager

Best Western
03.2008 - 10.2012

High School Diploma -

New Lisbon High School

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Melissa Belton