Melissa Belton
New Lisbon,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Director of Sales
Hilton Garden Inn Hotel
Wisconsin Dells, WI
08.2022 - Current
- Effectively source out new corporate clients; Continue relationships with current clients and identify new business from a result of the relationship; Be responsible for proactively soliciting and managing group / catering related opportunities; sell using a “grass root” sales mentality; Use the internet to prospect to identify and close new business; Work with the Regional Sales Director to achieve required sales goals; Have current knowledge of hotel rates, strategies, discounts and promotions; Respond to all sales inquiries, RFP’s and other leads accurately, timely and in a professional manner; Type correspondence, reports, and necessary forms i.e
- Contracts, as well as prepare proposals or other letters as directed; Other duties as determined by hotel management
- Attend weekly revenue management meetings
- Accounts payable.
Guest Services Representative/Night Auditor
Spring Hill Suites/ Fairfield Suites - Wisconsin Dells
Wisconsin Dells, WI
10.2019 - 01.2023
- Answer phones, make reservations, check guests in and out, run daily reports, handle guest requests/ complaints.
- Count and balance cash drawer drop deposits.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs
Machine Operator
TC Transcontinental
Tomah, WI
08.2020 - 12.2021
- Set up and run materials on machine
- Input recipes into computer to match product being run
- Change out tooling
- Trouble shoot problems
- Order supplies from warehouse for orders
- Paper work
- Hourly quality checks
- Follow blue prints for set up
- Pack finished product
- Operated machining equipment safely with team of operators
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Complied with company and OSHA safety rules and regulations
Quality Control Inspector/Unloader Processor
Walmart Distribution Center
Tomah, WI
02.2017 - 07.2019
- Inspect commodities that come into the distribution center before they are sent to grocery stores to walmart usda standards
- If items fail to meet standards a full inspection with rejection is done
- Unload trucks and receive all items
- Drive various equipment ie fork lift, clamp, and pe for hauling.
- Identified and documented quality discrepancies for management to develop resolutions.
- Completed precise measurements using special tools.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
Night Auditor
Wyndham
Wisconsin Dells, WI
07.2016 - 02.2017
- Check guests in and out of resort
- Run all night audit procedures
- Fix any discrepancies
- Answer phones, transfer calls
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies
- Oversaw night auditing of daily room occupancy and hotel revenue
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Generated and printed daily financial reports to track hotel performance
Parts Finisher
Finisher, Master Mold
Mauston, WI
09.2015 - 04.2016
- Skills Used
- Sand buff bondo and putty parts after they have been fabricated
- Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections
- Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools
- Removed surface imperfections and applied chemicals to ready work surfaces
- Measured and marked equipment, objects or parts to meet grinding and polishing standards
Guest Services
Holiday Inn Express, Wisconsin Dells
Wisconsin Dells, WI
03.2014 - 09.2015
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Trained junior team members in customer service strategies and property policies.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Front Office Manager
The Polynesian - Wisconsin Dells
Wisconsin Dells, WI
12.2014 - 06.2015
- Book groups, schedule employees, manage the day to day operations of front desk as well as employees
- Conduct interviews and hire new employees
- Handle billing for groups.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Personal Care Worker
Self Employed
New Lisbon, WI
08.2012 - 12.2013
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Sales & Marketing Manager
Best Western
Tomah, WI
03.2008 - 10.2012
- Check guests in and out of hotel
- During 3rd shift do all night audit reports
- Make reservations, handle complaints and requests
- Sales calls, write contracts, book banquet rooms, manage porters and front desk employees.
- Managed sales promotions and marketing strategies on major social media sites
- Analyzed sales and marketing data for improved strategies
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams
Office Assistant
Coldwell Banker Realty
Tomah, WI
05.2009 - 09.2009
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Maintained and updated office records, both digital and physical
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
Education
High School Diploma -
New Lisbon High School
New Lisbon, WI05.1996
Skills
- Quality Control (3 years)
- Quality Inspector (4 years)
- Quality Assurance (2 years)
- Guest Service (10 years)
- Multi-line Phone Systems (10 years)
- Computer Skills (10 years)
- Manufacturing (3 years)
- Management (5 years)
- HACCP (3 years)
- Planograms (2 years)
- Supervising experience (5 years)
- Sales and Marketing (5 years)
- Night audit (10 years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Director of Sales
Hilton Garden Inn Hotel
08.2022 - Current
Machine Operator
TC Transcontinental
08.2020 - 12.2021
Guest Services Representative/Night Auditor
Spring Hill Suites/ Fairfield Suites - Wisconsin Dells
10.2019 - 01.2023
Quality Control Inspector/Unloader Processor
Walmart Distribution Center
02.2017 - 07.2019
Night Auditor
Wyndham
07.2016 - 02.2017
Parts Finisher
Finisher, Master Mold
09.2015 - 04.2016
Front Office Manager
The Polynesian - Wisconsin Dells
12.2014 - 06.2015
Guest Services
Holiday Inn Express, Wisconsin Dells
03.2014 - 09.2015
Personal Care Worker
Self Employed
08.2012 - 12.2013
Office Assistant
Coldwell Banker Realty
05.2009 - 09.2009
Sales & Marketing Manager
Best Western
03.2008 - 10.2012
High School Diploma -
New Lisbon High School