Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Benda

Chicago Ridge,IL

Summary

Dedicated Office Associate with over 14 successful years of clerical experience in busy office environments achieving administrative effectiveness. Experienced in customer service with professionalism and efficiency. Skilled in data entry (typing speed: 54 WPM), communication, and office coordination. Known for being dependable, organized, and a team player. Seeking an opportunity to contribute to a stable organization in a support role.

Overview

18
18
years of professional experience

Work History

Package Handler

Ups Cach
12.2022 - Current
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.

Medical Records Custodian-Office Manager

Midwest ROI
01.2013 - 12.2022
  • Enhanced patient privacy by diligently maintaining and updating confidential medical records.
  • Maintained strict adherence to HIPAA guidelines, protecting patients'' personal information and confidentiality rights.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Minimized risks associated with lost or damaged files by creating secure backup copies of essential medical records.
  • Conducted regular quality checks on filed documents, correcting discrepancies and ensuring accurate long-term record storage.
  • Trained new staff members on best practices for handling sensitive data, improving overall team performance in managing medical records.
  • Assisted in audits and inspections by maintaining well-organized and up-to-date medical records, ensuring compliance with regulations.
  • Responded to patient inquiries to provide information and details of medical records.
  • Scan records from a paper chart to electronic using Adobe Reader.

Customer Service Representative/Assistant

Founders Insurance
01.2013 - 12.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Managed high call volume with exceptional attention to detail.
  • Take new claims over the phone from customers.
  • Sort faxes and incoming mail.
  • Data Entry.
  • Answer phone calls and route to the person they needed to speak to.

Customer Service Representative

American Family Insurance
06.2007 - 01.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Certificate - Plant Engineer Mechanic

Moraine Valley Community College
Palos Hills, IL
06-2025

High School Diploma -

Curie High School
Chicago, IL
06-2007

Skills

  • Proficient in Microsoft Word, Office and Outlook
  • File maintenance
  • Customer service
  • Data entry
  • Multitasking Abilities
  • Self motivation
  • Office administration
  • Call center experience
  • Typing speed of 54wpm

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Package Handler

Ups Cach
12.2022 - Current

Medical Records Custodian-Office Manager

Midwest ROI
01.2013 - 12.2022

Customer Service Representative/Assistant

Founders Insurance
01.2013 - 12.2022

Customer Service Representative

American Family Insurance
06.2007 - 01.2013

Certificate - Plant Engineer Mechanic

Moraine Valley Community College

High School Diploma -

Curie High School

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