Melissa Benjamin

During my time at Powerhouse I held several positions, from engaging with customers, to assisting on the special projects team, and then to my last position as a work order specialist by completing the following duties:

• Processed incoming contractor quotes for multiple corporate companies, while using company software programs and different customer software programs
• Worked with contractors via phone and email regarding quote information to meeting customer requests and deadlines
• Collaborated with multiple teams within the company, along with management, to discuss, achieve and complete customer requests
• Utilized several programs such as Microsoft Word, Microsoft Excel, Microsoft Teams, Airtable, and Adobe alongside customer software programs
• Assisted with training new employees to understand company and team procedures
• Managed as a team lead to meet goals, timelines/deadlines within the work order team

• Resolved customer home, auto and glass inquiries through effective communication and problem-solving techniques.
• Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
• Handled numerous incoming/outgoing calls for several local and national insurance companies to complete the requests and needs of customers
• Dispatched roadside assistance in a timely fashion
• Collaborated with management as a team lead with training new employees to achieve and complete several call center protocols and using company software
• Utilized several programs such as Microsoft Word and Microsoft Excel