Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MELISSA BENKERT

Jackson,MI

Summary

Skilled pharmacy professional with proven track record in medication preparation and customer interaction. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Well versed in inventory management and accuracy of on-hand balances of medications and controlled substances, including ordering medications and supplies from multiple suppliers, Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

LTC Welcome Pharmacy
03.2022 - Current
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.

Certified Pharmacy Technician

Kroger
08.2011 - 03.2022
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained drug inventory levels by ordering necessary medications and supplies.

Line Cook

Pizza Hut
03.2011 - 08.2011
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.

Cashier

Meijer
05.2008 - 03.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Mid Michigan Community College
Mount Pleasant, MI

Atlanta Bible College
Morrow, GA

High School Diploma -

Morey Charter High School
Winn, MI
06.2005

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • Medication dispensing
  • Team collaboration
  • HIPAA regulations
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Pharmaceutical calculations
  • Workflow optimization
  • Pharmacist support
  • Prescription interpretation
  • Drug storage procedures
  • Pharmacy and customer records management
  • Patient confidentiality
  • Insurance verification
  • Pharmacy law compliance
  • Inventory management
  • HIPAA
  • Updating medication histories
  • Drug inventory control
  • Prescription management
  • Multitasking and organization
  • Time management
  • Empathy and patience
  • Verbal and written communication

Certification

  • Certified National Pharmacy Technician

Timeline

Certified Pharmacy Technician

LTC Welcome Pharmacy
03.2022 - Current

Certified Pharmacy Technician

Kroger
08.2011 - 03.2022

Line Cook

Pizza Hut
03.2011 - 08.2011

Cashier

Meijer
05.2008 - 03.2011

Mid Michigan Community College

Atlanta Bible College

High School Diploma -

Morey Charter High School

Similar Profiles

CREATE PROFILE
MELISSA BENKERT