Melissa Benoit
Spring Hill,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Childhood Domestic Violence Victim Advocate
CASA/St. Petersburg Police Department
St. Petersburg, FL
08.2024 - Current
- Assisted clients in accessing community resources such as legal aid, housing, job training and medical care.
- Provided crisis intervention, safety planning and advocacy services to victims of domestic violence.
- Provided education on topics related to domestic violence including power dynamics, healthy relationships and self-care.
- Maintained client records using an electronic database system, ensuring confidentiality and accuracy of data entered.
- Assessed risk factors associated with potential cases of abuse or neglect in order to develop appropriate interventions.
- Collaborated with local law enforcement agencies to ensure the safety of victims in emergency situations.
- Developed individualized service plans for each client based upon their specific needs and goals.
- Advised survivors on issues related to protection orders, child custody arrangements and immigration status.
- Attended court proceedings with clients when needed to provide emotional support or testify on their behalf.
- Provided referrals for mental health services such as counseling or therapy when appropriate.
- Coordinated transportation for clients who need assistance getting to appointments or meetings.
- Worked closely with other organizations providing services to victims of domestic violence in order to coordinate care plans across multiple providers.
- Acted as role model for clients by exhibiting positive behaviors.
- Evaluated and addressed individual client needs and concerns.
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
Victim Advocate
Pasco County Sheriffs Office
New Port Richey, FL
12.2023 - 04.2024
- Provided emotional support and comfort to victims of crime.
- Developed and maintained relationships with victims, their families, law enforcement personnel, prosecutors, victim service providers, and other stakeholders.
- Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
- Assisted in filing compensation claims with the state or local Victim Compensation Board.
- Conducted community outreach efforts to increase public awareness of available resources and services for victims of crime.
- Maintained accurate records on case status and client information in accordance with agency policy.
- Assisted clients in completing applications for protective orders or restraining orders.
- Attended court hearings to provide advocacy for victims throughout the criminal justice process.
- Coordinated crisis intervention services when necessary such as providing transportation to emergency shelters or safe homes for victims of domestic violence.
Criminal Justice Specialist/Control Room Operator
Pinellas County Sheriff’s Office
Clearwater, FL
01.2023 - 12.2023
- Provided support to other departments within the organization as needed.
- Maintained accurate records of data related to production processes and ensured quality control standards were met.
- Responded quickly to alarms and system failures, taking appropriate action to resolve them promptly.
- Prepared reports summarizing production activities for management review.
- Trained new personnel on proper operation of control room systems.
- Followed safety guidelines to minimize workplace hazards and protect fellow workers from harm.
- Updated computer data logs and prepared reports to inform next shift about notable needs and incidents.
- Monitored and inspected equipment, systems and control boards.
- Supervised unusual events and situations, provided information to superiors and logged pertinent details for such incidents for further follow-up.
- Prepared detailed reports outlining findings from investigations or other activities related to criminal justice.
Peak Time Teller
Achieva Credit Union
Palm Harbor, FL
08.2022 - 01.2023
- Assisted customers with a variety of banking transactions, such as deposits, withdrawals, transfers and loan payments.
- Provided excellent customer service by responding to inquiries regarding account information in a timely manner.
- Balanced cash drawer daily and reconciled discrepancies promptly.
- Performed teller functions including cashing checks, accepting deposits, processing loan payments, issuing money orders and traveler's checks.
- Verified customer identification through valid forms of identification.
- Adhered to bank policies and procedures while maintaining security standards at all times.
Clerical Administrative Assistant
Florida Department Of Corrections
Brooksville, FL
11.2021 - 08.2022
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Edited documents to improve accuracy of language, flow and readability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Branch Operations Manager
IC Federal Credit Union
Leominster, MA
01.2003 - 09.2011
- Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
- EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
- Accepted, collected, and reviewed required documents to initiate loan process
- Managed direct reports to maximize productivity, efficiency, and potential
- Stayed abreast of products and services, promotions and other company initiatives
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
- Planned, directed, or coordinated activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
- Approved, rejected and coordinated approval and rejection of lines of credit and commercial, real estate and personal loans
- Prepared financial and regulatory reports required by laws, regulations and boards of directors
- Examined, evaluated and process loan applications.
- Oversaw flow of cash and financial instruments.
- Apprised executive management of branch activities.
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Proposed development activities for remaining competitive
- Reviewed employee job performance and contribution during performance appraisal
- Implemented corporate culture through reinforcement of quality service and teamwork
- Drove deposit growth by promoting bank products and services to obtain objectives
- Oversaw individual accountability for cash handling.
- Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development
- Enforced branch compliance with audit and regulatory procedures
- Recruited staff members and oversaw training programs.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Set up and supervised cash shipments.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Lead Bank Teller
Fidelity Bank
Fitchburg, MA
05.1999 - 01.2003
- Prepared operational and risk reports for management analysis
- Found and attracted new business.
- Reviewed collection reports determining status of collections and amount of outstanding balances
- Followed procedures for removing accounts for dormancy.
- Educated customers on benefits and risks of specific loans and lines of credit
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Supported customer confidentiality and security with stringent discretion
- Processed ATM deposits and reconciled against reports.
- Greeted customers with professionalism and friendly and courteous demeanor
- Drafted currency and transaction reports at close of each business day
- Monitored data and security systems to reduce risk and report irregularities
- Responded to banking inquiries and requests from customers
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Followed department policies and completed required paperwork for each transaction
- Achieved referral and cross-selling quotas to support corporate revenue goals
- Guided customers in selecting appropriate financial products for individual needs
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Assisted management in bank opening and closing procedures
- Received mortgage, loan and public utility bill payments, verified payment dates and amounts due
- Sorted and filed deposit slips and checks.
- Counted currency, coins and checks received, by hand and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal
- Reserve Bank
- Entered customers' transactions into computers to record transactions and issue computer-generated receipts
- Monitored bank vaults to ensure cash balances were correct
- Entered customer transactions into computers to record transactions and issue computer-generated receipts
- Identified transaction mistakes when debits and credits did not balance
- Utilized currency-counting machine to count currency and coins.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Mentored newly hired team members on appropriate responses to patron questions.
- Received car loan, home loan and other payments and posted to accounts.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Worked with customers to understand needs and provide excellent service.
Office Clerk
Leominster Plumbing & Heating
Leominster, MA
05.1997 - 01.2003
- Prepared and verified cashier's checks.
- Monitored bank vaults to verify correct cash balances.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents
- Answered telephones to assist customers with questions and inquiries
- Arranged monies received in cash boxes and coin dispensers according to denomination
- Received checks and cash for deposit, verified amounts and checked accuracy of deposit slips
- Examined checks to confirm endorsements.
- Carried out special services for customers, such as ordering bank cards and checks
- Resolved problems and discrepancies concerning customers' accounts
- Received and counted daily inventories of cash, drafts and travelers' checks
- Processed and maintained records of customer loans.
- Used computers and calculators to calculate daily transactions
- Computed financial fees, interest and service charges.
- Prepared work schedules for staff.
- Opened new checking and savings accounts, money market accounts and safe deposit boxes
- Verified and post armored car deposits.
- Performed clerical tasks, such as typing, filing and microfilm photography
- Issued and redeemed money orders, traveler's checks and savings bonds
- Arranged money received in cash boxes and coin dispensers according to denomination
- Promoted bank products and services to consistently meet cross-selling goals
- Obtained and processed information required for provision of services, such as opening accounts, savings plans and purchasing bonds
- Balanced currency, coin and checks in cash drawers at ends of shifts
- Scheduled appointments, maintaining calendars for personnel
- Operated variety of standard office equipment to complete high-volume administrative projects
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Composed letters and other correspondence, fostering external communications on behalf of leadership
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Participated in team meetings, providing input and suggestions on organizational practices
- Supported staff, performing data entry and administrative duties
- Researched and gathered information for reports, abstracting specialized or technical data
- Communicated with customers, employees and other individuals to answer questions, disseminated and explained information, take orders and address complaints
- Compiled, copy, sort and file records of office activities, business transactions and other activities
- Typed, formatted, and proofread outgoing correspondence and documents
- Copied and sorted records of office activities and business transactions
- Maintained and updated filing, inventory, mailing and database systems, either manually and used computer
- Delivered messages and ran errands.
- Conducted inventory to order needed materials and supplies
- Computed, record and proofread data and other information, such as records and reports
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems
- Reviewed files and records to obtain information to respond to requests
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
- Simplified office procedures to increase efficiency and productivity
- Communicated with customers and employees to disseminate or explain information and address complaints
- Collected, counted, and disbursed money to perform basic bookkeeping functions
- Compiled employee time, production, and payroll data from time sheets
- Scanned, faxed, and filed invoices and sales receipts.
- Attended meetings to record and transcribe minutes.
- Answered multi-line telephone system to direct calls and take messages
- Diffused customer complaints and concerns to maintain excellent customer relations
- Managed calendars and arranged appointments.
- Sorted and indexed correspondence, setting up and maintaining specialized filing systems
- Developed materials to coordinate and assist with employee training
- Mobilized office operations by sorting deliveries and ordering and organizing supplies.
- Provided clerical support, addressing routine and special requirements.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked documentation for accuracy and validity on updated systems.
Library Assistant
Leominster Public Library
Leominster, MA
05.1996 - 06.2000
- Provided assistance to librarians in maintenance of collections of books, periodicals, magazines, newspapers and audio-visual and other materials
- Instructed patrons on how used reference sources, card catalogs and automated information systems
- Handled clerical work answering phones, sorting mail, filing, typing, word processing and photocopying and mailing out material
- Sorted books, publications and other items according to established procedure and returned to shelves, files, or designated storage areas
- Assisted in preparation of book displays.
- Inspected returned books for condition and due-date status and computed any applicable fines
- Registered new patrons and issued borrower identification cards permitting patrons to borrow books and other materials
- Delivered and retrieved items to and from departments by hand and using push carts
- Answered routine inquiries and referred patrons in need of professional assistance to librarians
- Located library books, periodicals, tape cassettes, Braille volumes and pictures for patrons
- Participated in library events and programs, such as story time with children
- Classified and catalog items according to content and purpose
- Used mending tape, paste and brushes and prepare books to be sent to bindery for repair
- Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items
- Maintained records of items received, stored, issued and returned and file catalog cards according to system used
- Prepared, store and retrieved classification and catalog information, lecture notes and other information related stored documents using computers
- Lent, reserved and collected books, periodicals, videotapes and other materials at circulation desks and processed materials for inter-library loans.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
Education
Some College (No Degree) - Criminal Justice
Worcester State University
Worcester, MASkills
- Clerical Support
- File Review
- Employee Training
- Memo Preparation
- Data Entry Documentation
- Document Sorting
- Writing and Editing Skills
- Accounting and Bookkeeping
- Staff Orientation and Training
- Employee Communications
- PC Proficiency
- Highly Efficient and Productive
- Administrative and Clerical Support
- Organizing and Categorizing Data
- Confidentiality and Data Protection
- Office Equipment Operation
- Document and File Management
- Multitasking and Time Management
- Strong Organizational Skills
- Ease with Computers and Technology
- Computers and Technology
- Cash Deposit Preparation
- Sensitive Material Handling
Additional Information
- requestReferences available upon requestReferences available upon requestReferences available upon request
Timeline
Childhood Domestic Violence Victim Advocate
CASA/St. Petersburg Police Department
08.2024 - Current
Victim Advocate
Pasco County Sheriffs Office
12.2023 - 04.2024
Criminal Justice Specialist/Control Room Operator
Pinellas County Sheriff’s Office
01.2023 - 12.2023
Peak Time Teller
Achieva Credit Union
08.2022 - 01.2023
Clerical Administrative Assistant
Florida Department Of Corrections
11.2021 - 08.2022
Branch Operations Manager
IC Federal Credit Union
01.2003 - 09.2011
Lead Bank Teller
Fidelity Bank
05.1999 - 01.2003
Office Clerk
Leominster Plumbing & Heating
05.1997 - 01.2003
Library Assistant
Leominster Public Library
05.1996 - 06.2000
Some College (No Degree) - Criminal Justice
Worcester State University
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