Melissa Benson

• Managing 8 residential family home communities in a portal.. Two with onsite Administrative Assistants combined total of 681 doors.
• Streamlining processes and systems for Communities.
• Obtain bids proposals.
• Prepare Board Packets, Agenda, Minutes.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Enforced compliance with community regulations and guidelines.
• Responded to Common Area Maintenance (CAM) inquiries.

• Transition Manager. On-Board New Communities, upload Community Data in companies’ software. Assist Managers with any questions. Attend meet and greets.
• Managed (8) Communities in portfolio.
• Construction Defect Projects (100 unit) Townhomes & (100) units. Condo's. Coordinator of these two projects. Gather Proposals for large projects. Vet vendors, ensure proper insurance. Pay attention to the financials for the community and the funds coming in.
• Work and streamlining systems for Communities.
• Serves as liaison between community HOA’s, maintenance vendors, and lawyers.
• Obtains proposal bids on various HOA projects.
• Visits communities to ensure homeowner compliance with established policies and regulations.
• Receive and approve vendor's invoices.
• Responds to homeowners’ inquiries in timely fashion via telephone and email.
• Prepare Board Packets, Agenda & Minutes
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.

• Managed 12 residential single family home communities in portfolio. Construction Defects-Assisted (3) communities with construction defects claims to move forward with litigation.
• Construction Defects-Acted as liaison between Townhomes owners with vendors for interment repairs while under litigation.
• Special Projects-Assisted Townhomes Community with $30,000 key fob/security system. gathered proposals, worked with vendor closely on project.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
• Enforced compliance with community regulations and guidelines.
• Administered property-related budgets, reviewed invoices and tracked costs.
• Responded to Common Area Maintenance (CAM) inquiries.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Developed annual operating budgets and forecasts,

• Managed 7 residential single family home communities in portfolio.
• Assists Board of Directors, including preparation of yearly budgets and review of financials.
• Serves as liaison between community HOA’s, maintenance vendors, and lawyers.
• Obtains proposal bids on various HOA projects.
• Visits communities to ensure homeowner compliance with established policies and regulations.
• Receive and approve vendor's invoices.
• Prepare Board Packets, Agenda & Minutes
• Responds to homeowners’ inquiries in timely fashion via telephone and email.

• Managed 7 residential communities in a portfolio. Condos and HOA's
• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Assists Board of Directors, including preparation of yearly budgets and review of financials.
• Serves as liaison between community HOA’s, maintenance vendors, and lawyers.
• Obtains proposal bids on various HOA projects.
• Visits communities to ensure homeowner compliance with established policies and regulations.
• Receive and approve vendor's invoices.
• Prepare Board Packets, Agenda & Minutes
• Responds to homeowner inquiries in timely fashion via telephone and email.
• Enforced compliance with community regulations and guidelines.

• Managed 12-14 residential communities in a portfolio.
• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Serves as liaison between community HOA’s, maintenance vendors, and lawyers.
• Obtains proposal bids on various HOA projects. Visits communities to ensure homeowner compliance with established policies and regulations.
• Prepare Board Packets, Agenda & Minutes
• Enforced compliance with community regulations and guidelines.

• Managed front desk, ordered office supplies, followed security protocol for guests, and all daily administrative functions of corporate office.
• Direct contact for scheduling of over 20 conference and boardrooms
• Organized corporate events and staff meetings (domestic and international).
• Performed Admin duties with increasing responsibility throughout my tenure to support managers and C-level executives throughout organization.

· Managed $25k in cash reconciliation for daily/weekly invoices and receiving sheets.

• Resolved complex billing, ordering and invoicing discrepancies.
• Provided superior customer service, excelling in problem resolution.
• Processed daily and weekly credit card, cash, and all levels of check receipts.
• Coordinated multiple vendor accounts and reported variances in product delivery.