Melissa Benter
Strategic Account Specialist
Jackson,WI
Summary
Dynamic and strategic Account Specialist with a proven track record at SupplyOne, a nationwide leader in packaging solutions, excelling in customer service and multi-faceted data analysis. A natural leader passionate about fostering growth and creating a positive workplace culture, complemented by a background in education that enhances the ability to teach and inspire others. Skilled in leveraging ERP systems and Microsoft Excel to drive operational efficiency while promoting effective intercompany communication and team development. Committed to surpassing business expectations and enhancing coworker and customer satisfaction through excellent verbal and written communication skills.
Overview
19
19
years of professional experience
5
5
Certificates
Work History
Strategic Account Specialist - National Accounts Corporate Specialist
SupplyOne Corporate
08.2024 - Current
- Instrumental in managing all of SupplyOne’s national accounts by organizing customer data and coordinating and implementing this data with all of SupplyOne’s servicing locations (40+ locations)
- Coordinate current and potential customer shipments and pricing to maintain business expectations
- Independently adapt to use of multiple software programs within the business to adequately manage business and customer needs
- Collaborate with customers and coworkers across the country to efficiently process customer needs, send purchase orders, answer questions, and exceed all of the customers expectations
- Multi-factorial data analysis and report generation for SupplyOne locations, team members, or sales reps, using ERP data, Crystal Reports, and Excel tools including formulas and pivot tables
- Promoted a culture of collaboration and knowledge-sharing within the account management team, fostering an environment conducive to professional growth
ERP Specialist (Amtech Encore) - Corporate Trainer
SupplyOne Corporate
07.2022 - Current
- In-depth comprehension of the ERP Amtech software version Encore K2
- Evaluate the needs of all SupplyOne locations, to best train employees on the practices and use of Encore software
- Implement successful organizational change efforts by providing expertise on best practices in ERP utilization.
- Encore software and maintain the facility at customer needs
- Organize and implement live office hours, training new employees in Encore software
- Manage and conduct end-user training sessions to increase proficiency in ERP usage, boosting overall productivity.
Report Data Analysis - Crystal Reports & Excel
SupplyOne Wisconsin
01.2020 - 08.2024
- Analyze data tables in Amtech software to construct reports using Crystal Reports and Excel Pivot Tables.
- Utilize data in Amtech to compile tables and spreadsheets through the use of coded formulas which allows easy viewing of substantial amounts of information at one time
- Managed forecasts and pivot tables using spreadsheet data created in Crystal Reports, aiding customer needs as well as internal needs for SupplyOne.
- Comprehension of customer and company data and how to completely exceed customer needs and business expectations
Estimator
SupplyOne Wisconsin
05.2019 - 08.2024
- Independently build and create assembled or unassembled corrugated specifications using Amtech (Encore K2) software
- Comprehension of production and machine routings of corrugated products to best suit each specification
- Evaluation of different board grades to create the best possible specification to meet customer needs
- Analyze specification data, along with customers needs, to best price based on quantity, levels, and GP%
Customer Service Representative & CS Team Lead
SupplyOne Wisconsin
07.2018 - 08.2024
- Customer Service Team Lead, 2022-2024 - instrumental role in hiring 5 new team members during this time, building a learning and team environment, and the privilege of leading these individuals
- Forecast customers needs based on current inventory and prior orders
- Multi-factorial data analysis and report generation for small, local companies to billion dollar, publicly traded companies
- Independently adapt to use of multiple software programs within the business to adequately manage business and customer needs
- Collaborate with customers and coworkers to efficiently process orders, answer questions, and exceed all of the customers expectations
- Instrumental in implementing new processes for customer quote process, by designing and implementing digital communication tools with the use of Microsoft products. This quote communication technique has since been used by 4-5 other SupplyOne locations, and a version of this is being implemented into the corporate wide CRM.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Technology Director
Grace Lutheran School
08.2010 - 06.2018
- Technology leader and administrator for school (building infrastructure) and 250+ users and devices (chromebooks, PCs, iPads)
- Trusted independent administrator for church and school user accounts
- Successfully started and implemented Google Apps for Education, as well as Google admin setup
- Responsible for continuous monitoring of student usage and all potential security threats for students and staff
- Managed server and switches for entire building
Middle School Teacher, 8th Grade Homeroom
Grace Lutheran School
08.2007 - 06.2018
- Independently wrote and implemented the middle school science curriculum around the national standards
- Active practitioner of 21st century learning, collaboration, and communication
- Encourage open communication and very conscious of the needs of stakeholders within the educational system
- Founded the Christ's Crew mission team in which students traveled around the United States to help others in outside communities
- Leadership role of mission team, I have built many positive relationships with a variety of communities and non-profit organizations
- 2-time nomination for Kohl’s Teacher of the Year (2015 and 2017)
- Prepared and implemented lesson plans covering required course topics.
Athletic Director
Grace Lutheran School
2012 - 2018
- Independently ran athletic tournaments for 5+ years which included up to 16 teams, staffed approximately 75+ volunteers and raised funds for the athletic department
- Responsible for up to 12 athletic teams during the school year which included scheduling games/meets, hiring staff (if needed), lining up volunteers and communicating with other Athletic Directors, Coaches, students and parents
- Responsible for writing and implementing contracts for coaching staff
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Developed and enforced academic eligibility standards to promote student-athlete success in both sports and academics.
Education
Bachelor of Science - Secondary Education
Butler University
Indianapolis, IN05-2003
Secondary Education Degree - Science, Health and Physical Education
Indiana Wesleyan University
Indianapolis, IN05-2008
Skills
Proficient in Microsoft 365 integration
Software integration
Crystal Reports analysis
ERP proficiency
Customer service excellence
Workplace management training
Collaborative team leadership
Analytical assessment & problem solving
Effective time management
Industry expertise- Corrugated Packaging
Critical thinking & problem solving
Adaptability and flexibility
Certification
CPR & AED Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Strategic Account Specialist - National Accounts Corporate Specialist
SupplyOne Corporate
08.2024 - Current
CPR & AED Certification
04-2024
ERP Specialist (Amtech Encore) - Corporate Trainer
SupplyOne Corporate
07.2022 - Current
Project Coordination & Workflow Optimization (ERP focus)
02-2020
Microsoft Excel, Word, PowerPoint, and Teams — advanced proficiency
02-2020
Report Data Analysis - Crystal Reports & Excel
SupplyOne Wisconsin
01.2020 - 08.2024
Estimator
SupplyOne Wisconsin
05.2019 - 08.2024
Customer Service & Client Retention Strategies
08-2018
Customer Service Representative & CS Team Lead
SupplyOne Wisconsin
07.2018 - 08.2024
Crisis Prevention Training
03-2017
Technology Director
Grace Lutheran School
08.2010 - 06.2018
Middle School Teacher, 8th Grade Homeroom
Grace Lutheran School
08.2007 - 06.2018
Athletic Director
Grace Lutheran School
2012 - 2018
Bachelor of Science - Secondary Education
Butler University
Secondary Education Degree - Science, Health and Physical Education
Indiana Wesleyan University