Melissa Bentley
Orlando
Summary
Eager to find a position where diverse skills will contribute to the successful operations of a company. Solid computer skills, a methodical approach to task completion. The ability to be an effective support to any team.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hospitality Ambassador
HIVC
05.2022 - 03.2024
- The Hospitality Ambassador Agent works on the Hospitality Ambassador Team to resolve guest complaints that are channeled to the Marketing Call Center via multiple channels by investigating guest's concerns using technology, data, processes, guidelines and documentation to make informed decisions while ensuring complete guest satisfaction during all touch points
- The Hospitality Ambassador Agent will be involved in credit card transactions, telephone communication and customer service.
- Compliance driven team with critical thinking and problem solving skills; working alone and collectively as a team
Reservation Sales Specialist/Customer Service
Diamond Resorts International
10.2018 - 05.2022
- Outbound calls to package holders creating urgency to make reservations for guest with tour at a particular property
- With each call confirming/qualifying each guest
- Incoming calls range; department transfers , non-owner reservations, general customer service & try to de-escalate if needed
- Customer service with a smile is always
Stylist
Floyd's Barbershop
04.2018 - 09.2018
- Greet, consult with guest and perform duties specified to job title
- Sales of 30+ products used during the service
- Exceeding customer service skills and engaging in any type of professional conversation.
Stylist
W Osceola Parkway Kissimmee
03.2017 - 03.2018
- High end salon, Aveda, the goal was to create an experience for the guests with the highest level of customer service
- Continuous education, sales of 50+ products, educate guest to use correct products.
Manager
Style America
10.2015 - 01.2017
- Major duties include oversight of facility operations
- Daily duties include but not limited to all HR duties; weekly inventory; employees schedules; daily deposits and banking reconciliation
- Ensuring all customers were satisfied with all employees work and service.
Federal Work Study
Keiser University
12.2007 - 05.2009
- Assisting financial aide department with any administrative duties; filing, scanning of students private files
- Aiding the Director of Medical Assisting Dr Bridget Kelly with all administrative duties; preparing/grading of exams, filing, assisting with hands on tests for night class; assisting students with extern sites
Salon Owner
Bentleys Hair Salon & Tanning
01.1999 - 10.2005
- Owner/Manager; 9- 12 employees, all HR duties, inventory control, marketing of all aspects thru community to continue to grow clientele for revenue generation, teaching employees new techniques, all banking needs (accounts receivable/account payable), experience with Quickbooks, best part was being a part of.the community! Biggest accomplishment in first qtr after purchase & the changes inhouse I implemented we exceeded our goals by 50% all stylists received a bonus, simply due to show appreciation of their patience and loyalty thru transition of ownership
- Sadly lost in fire.
Education
Bachelors of General Studies in Business Management -
Columbia College
05.2013
Associate in Medical Assistant -
Keiser University-Ft Lauderdale
05.2009
Skills
- Microsoft Office
- CSR
- Office Administration
- Sales Experience
- Hospitality Experience
- Time Management
- Quality Assurance
- Marketing
- Sales
- Office Management
- Sustains high work performance
- Multi-task
- Strong work ethic
Certification
HIPAA
Assessments
- Personality: Sales Fit, Proficient, 08/01/19
- Customer Service Skills, Proficient, 10/01/18
- Customer Focus & Orientation, Highly Proficient, 09/01/20
Groups
Phi Theta Kappa
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
International Honor Society
Timeline
Hospitality Ambassador
HIVC
05.2022 - 03.2024
Reservation Sales Specialist/Customer Service
Diamond Resorts International
10.2018 - 05.2022
Stylist
Floyd's Barbershop
04.2018 - 09.2018
Stylist
W Osceola Parkway Kissimmee
03.2017 - 03.2018
Manager
Style America
10.2015 - 01.2017
Federal Work Study
Keiser University
12.2007 - 05.2009
Salon Owner
Bentleys Hair Salon & Tanning
01.1999 - 10.2005
Bachelors of General Studies in Business Management -
Columbia College
Associate in Medical Assistant -
Keiser University-Ft Lauderdale