Melissa Bentley

Create and maintain schedules for a team of 33 employees including third party groups, ensuring optimal coverage and efficient use of resources. Serves as the main point of contact for employees regarding schedule-related inquiries or concerns. Maintain accurate records of employee attendance, time off requests, and other relevant information in the scheduling system/database. Conduct regular meetings with supervisors/managers to review upcoming schedules, address any conflicts or challenges, and make necessary adjustments. Distribute finalized schedules to employees in a timely manner via email or online platform. Manage all customer requests and concerns by responding quickly and accurately to inquiries and resolving scheduling conflicts. Creating and providing estimates for service and repair time for customer purchase orders. Assist technicians with tool and part orders. Communicate with multiple areas of the service department to provide accurate information for customer inquiries, complaints and feedback. Utilize SAP to track orders. Maintain positive working relationship with fellow staff and management.

Contacted patients to ensure registration for various medical procedures. Collected crucial data such as medical histories, billing records, and insurance particulars. Processed paperwork required for admitting and discharging patients. Ensured accuracy in database entries at all times. Shared critical information with relevant departments. Clarified medical processes, policies, and regulations to patients and their caregivers. Delivered billing and payment details to patients. Managed the resolution of patient questions effectively. Carried out various administrative responsibilities. Managed financial transactions maintaining precision.

Generated cost assessments for healthcare clients. Determined coverage and benefits eligibility. Was responsible for providing language translation. Provided Authorizations. Conducted training sessions for newly hired employees.

Managed multi-line telephone system efficiently. Routed phone calls to appropriate departments. Managed call distribution via paging system. Safeguarded private information through secure handling practices. Effectively handled complex and stressful issues. Distributed payroll accurately. Bookkeeping. Handled customer returns. Created management-level report documents. Conducted daily cash register verifications and balancing. Conducted surveys to assess customer service. Delivered information about company policies and offerings. Provided customer assistance with a welcoming and professional demeanor. Handled customer information to solve complaints promptly. Managed and tracked inventory levels. Administered virtual purchases and card payments.

Acted as first point-of-contact for customers and pet's, visitors and pharmaceutical and medical supply vendors. Promptly answered multi-line phone system scheduled appointments and fielded inquiries. Maintained office reception area for sanitary purposes and re-stocked reading literature for customers. Prepared detailed billing statements collected payments and filed patient charts. Evaluated patient conditions and informed healthcare team of critical issues. Received mail and distributed; accordingly, prepared and typed correspondence. Also included typical office duties such as filing, copying and scanning. Handled emails, inbound calls, and outbound calls. Managed customer accounts. Handled billing issues and order inquiries