Melissa Bermudez
Sherman Oaks,CA
Summary
Efficient receptionist with over five years of experience in customer service and administrative roles. Skilled in basic medical terminology, appointment scheduling, and maintaining accurate records, contributing to successful resident engagement and satisfaction. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
12
12
years of professional experience
Work History
Photographer
Self Employed
Sherman Oaks, California
04.2020 - Current
- Captured high-quality images for diverse clients and events.
- Edited and retouched photographs using industry-standard software.
- Developed creative concepts for photo shoots to meet client needs.
- Managed all aspects of photography sessions from planning to execution.
- Built and maintained a professional portfolio showcasing various styles.
- Promoted services through social media platforms and networking events.
- Edit photos using Adobe Photoshop and other software applications.
Receptionist
Glen Park Senior Living
Glendale, California
09.2018 - 10.2023
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Scheduled appointments for residents with healthcare providers and services.
- Maintained accurate resident records and documentation in electronic systems.
- Coordinated activities and events for resident engagement and community building.
- Provided administrative support to management, including filing and correspondence tasks.
- Guided families in selecting suitable senior living options.
Customer Service Representative
24-7 Intouch
Glendale, California
02.2014 - 04.2018
- Handled inbound customer inquiries and resolved issues effectively.
- Utilized CRM software to track and manage customer communications.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Transfer agent for The Walt Disney Company and The Green Bay Packers, Inc.
- Providing shareholder assistance in purchasing and selling shares, transferring stocks, setting up online service options, and communicating through email and meetings to management.
- Ensured compliance with company policies during customer interactions.
Education
Medical Billing And Coding -
Los Angeles Valley College
Van Nuys, CA03-2025
High School Diploma -
Burbank Adult School
Burbank, CA06-2010
Skills
- Medical terminology
- Record management
- Appointment scheduling
- Customer service
- Data entry
- Team collaboration
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Photographer
Self Employed
04.2020 - Current
Receptionist
Glen Park Senior Living
09.2018 - 10.2023
Customer Service Representative
24-7 Intouch
02.2014 - 04.2018
Medical Billing And Coding -
Los Angeles Valley College
High School Diploma -
Burbank Adult School