Melissa Berta
Redwood City,CA
Summary
Seasoned Esthetician, Medical Assistant and Project Manager with a proven track record of enhancing client/patient/stakeholder satisfaction. Utilize strong organizational skills to maintain efficient office operations and support care. Knowledge of all terminology and protocol ensuring smooth coordination and effective communication. Demonstrating superior attention to detail and exceptional customer service skills.
Overview
9
9
years of professional experience
Work History
Esthetician
The Bungalow
06.2021 - Current
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
- Addressed any client concerns promptly and professionally, ensuring total satisfaction with their eyelash extension experience.
- Consulted with clients to understand desired look and discuss available lash options.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
Esthetician
Self
03.2018 - Current
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Implemented client feedback system to identify areas for improvement, leading to higher satisfaction rates.
Project Management Intern
Year Up, Facebook
09.2021 - 04.2022
- Maintained well-organized documentation for easy access and reference during projects'' life cycles.
- Worked with senior project managers to assist with day-to-day functions.
- Contributed to continuous improvement initiatives by identifying areas for process enhancement and recommending solutions accordingly.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Participated actively in relevant trainings or workshops to enhance knowledge about current trends in project management methodologies like Agile or Scrum framework.
- Identified project scopes, constraints, risks and deadlines.
- Collaborated with cross-functional teams to ensure all aspects of projects were aligned with organizational goals and strategies.
Medical Assistant
Dr. Zelda De La Cruz, MD
02.2017 - 07.2017
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Rubi Khilnani, MD
05.2016 - 10.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Arts - Esthetics
Paul Mitchell The School
San Jose, CA03-2018
Associate of Science - Medical Assistant
Carrington College
San Jose, CA07-2017
Associate of Arts - Project Management
Year Up
Menlo Park, CA04-2022
Skills
- Multitasking and organization
- Superior attention to detail
- Relationship building and management
- HIPAA compliance
- CPR
- Phlebotomy techniques
- Project planning
- Cross-functional coordination
- Scope management
- Social media marketing
Languages
Spanish
Native or Bilingual
Timeline
Project Management Intern
Year Up, Facebook
09.2021 - 04.2022
Esthetician
The Bungalow
06.2021 - Current
Esthetician
Self
03.2018 - Current
Medical Assistant
Dr. Zelda De La Cruz, MD
02.2017 - 07.2017
Medical Assistant
Rubi Khilnani, MD
05.2016 - 10.2016
Associate of Arts - Esthetics
Paul Mitchell The School
Associate of Science - Medical Assistant
Carrington College
Associate of Arts - Project Management
Year Up
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