Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Bertrand

Sunset,LA

Summary

Seasoned administrative professional with many years of experience in clerical, billing, and administrative skills. Proven ability to work effectively with senior executive teams. Strong work ethic, professional demeanor, and dependable.

Overview

27
27
years of professional experience

Work History

Executive Administrative Assistant

Acadian Ambulance Service
Lafayette, Louisiana
01.1992 - 02.2010
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
  • Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Made travel arrangements for employee trips and conferences.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Leveraged word processing software to create proposals, letters and memos.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Handled confidential information with discretion and integrity.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Prepared invoices and drafted memos for executives.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Researched and prepared information for presentations to high-level executives.

Human Resources Assistant

Acadian Ambulance Service
Lafayette, Louisiana
01.1990 - 01.1992
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Managed employee relations issues including grievances, complaints, and disputes as needed.
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Updated employee database with changes in job title, salary information or contact details.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Updated HR databases with employee changes in position, salary, and personal information.
  • Responded to internal and external HR-related inquiries or requests.
  • Facilitated new hire orientations and employee training sessions.
  • Provided administrative support to the HR department, including document preparation and calendar management.
  • Managed confidential employee information with discretion and integrity.
  • Coordinated employee benefits programs, including health insurance and retirement plans.
  • Prepared and set up new employee orientations.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Coordinated new employee onboarding with orientation scheduling and preparation.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Processed, verified and maintained personnel-related documentation.
  • Searched employee files to obtain information for authorized persons and organizations.
  • Compiled and prepared reports and documents pertaining to personnel activities.

Office Manager

St. Luke Hospital
Arnaudville, Louisiana
01.1983 - 12.1989
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Business Administration -

T. H. Harris Vocational Technical School
Opelousas, LA
01-1983

High School Diploma -

Arnaudville High School
Arnaudville, LA
01-1981

Skills

  • Office Management
  • Administrative Support
  • Clerical Support
  • Bookkeeping
  • Documentation And Reporting
  • Business Correspondence
  • File Management
  • Customer Service
  • Meeting Planning
  • Expense Reporting
  • Travel Coordination
  • Invoice Processing
  • Appointment Scheduling
  • Payment Processing
  • Data Entry
  • File Maintenance
  • Scheduling
  • Professional and Mature
  • Positive Attitude
  • Information Confidentiality

Timeline

Executive Administrative Assistant

Acadian Ambulance Service
01.1992 - 02.2010

Human Resources Assistant

Acadian Ambulance Service
01.1990 - 01.1992

Office Manager

St. Luke Hospital
01.1983 - 12.1989

Associate of Business Administration -

T. H. Harris Vocational Technical School

High School Diploma -

Arnaudville High School

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Melissa Bertrand