Melissa Besore
Owner/Operator
Sidney,NE
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Owner/Operator /Portrait Photographer
Timeless Treasures
10.2010 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Performed inspections and routine maintenance on equipment.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Optical Technician
USV /JCPenney Optical
01.2012 - 09.2020
- Enhanced patient satisfaction by providing efficient and accurate optical services.
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Maintained up-to-date knowledge of industry trends and advancements in optical technology to provide informed recommendations to clients.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Streamlined inventory management by organizing stock and maintaining accurate records of available products.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Developed expertise in specialized tasks such as repairing frames, and adjusting eyewear for optimal fit and comfort.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Aided in business growth through participation in promotional events, advertising initiatives, and community outreach activities related to vision care.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Established a welcoming environment for patients by maintaining a professional appearance and demeanor throughout each workday.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Optical Technician
Lexotica / Sears Optical
04.2007 - 09.2009
- Enhanced patient satisfaction by providing efficient and accurate optical services.
- Improved workflow efficiency by maintaining and calibrating optical equipment regularly.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Maintained up-to-date knowledge of industry trends and advancements in optical technology to provide informed recommendations to clients.
- Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
- Developed expertise in specialized tasks such as repairing frames, and adjusting eyewear for optimal fit and comfort.
- Maintained a clean work environment by adhering to established hygiene standards during all phases of the optical process.
- Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Operated lensometer.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Studio Manager /Portrait Photographer
Cpi Sears Portrait Studios
09.1999 - 10.2010
- Streamlined studio operations by implementing efficient scheduling and project management systems.
- Enhanced client satisfaction with timely project completion and effective communication strategies.
- Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, or customer service best practices.
- Monitored project progress closely, addressing potential issues promptly to minimize delays or cost overruns.
- Maximized available resources through careful allocation of personnel, equipment, or budgetary constraints on each project.
- Streamlined internal communication procedures, optimizing workflow efficiency and reducing instances of project-related miscommunications among staff members.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Maintained studio equipment, including cameras and computers, to limit schedule disruptions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Built a loyal customer base through effective marketing strategies and word-of-mouth referrals, resulting in repeat business.
- Conducted thorough consultations with clients to determine their vision and preferences for each portrait session.
- Mentored junior photographers, offering guidance on techniques and business practices to enhance their professional development.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Trained new photographers in use of camera equipment and editing software.
Assistant Manager /Sales Representative
GNC
12.2010 - 05.2012
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Trained and mentored new sales representatives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Studio Manager/Portrait Photographer
Buffalo Oldtime Photos
05.2006 - 09.2007
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Kept accurate budgets with all expenses tracked and accounted for.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted thorough consultations with clients to determine their vision and preferences for each portrait session.
- Continuously updated technical skills and knowledge of industry trends to maintain a competitive edge in the market.
- Mentored junior photographers, offering guidance on techniques and business practices to enhance their professional development.
- Digitally edited photos to enhance appearance.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Trained new photographers in use of camera equipment and editing software.
Cashier/Wait Staff Member
Mg Oil
12.2006 - 02.2009
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep Casino working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Bright Star Learning Center (Homeschool)
Rapid City, SD01.1998
Skills
- Business Management
- Customer Relations
- Business Development
- Small Business Operations
- Financial Planning
- Customer Service
- Sales Development
Timeline
Optical Technician
USV /JCPenney Optical
01.2012 - 09.2020
Assistant Manager /Sales Representative
GNC
12.2010 - 05.2012
Owner/Operator /Portrait Photographer
Timeless Treasures
10.2010 - Current
Optical Technician
Lexotica / Sears Optical
04.2007 - 09.2009
Cashier/Wait Staff Member
Mg Oil
12.2006 - 02.2009
Studio Manager/Portrait Photographer
Buffalo Oldtime Photos
05.2006 - 09.2007
Studio Manager /Portrait Photographer
Cpi Sears Portrait Studios
09.1999 - 10.2010
High School Diploma -
Bright Star Learning Center (Homeschool)
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