Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melissa Best

Dallas,OR

Summary

Dynamic customer service professional with extensive experience at Nordstrom, excelling in payment processing and cash handling. Proven ability to enhance customer satisfaction through effective problem resolution and relationship building. Skilled in point of sale operations and inventory management, consistently delivering exceptional service and maintaining organized, attractive displays.

Overview

9
9
years of professional experience

Work History

Front End Cashier

Roths Grocery Store
Monmouth, OR
06.2017 - 11.2018
  • Greeted customers promptly and responded to questions.
  • Packed and bagged products according to customer preferences.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Stocked shelves with merchandise and ensured that displays were organized attractively.
  • Organized register supplies in front end and storage areas.
  • Built and maintained productive relationships with employees.
  • Assisted customers in locating items throughout the store.
  • Maintained a clean workstation by wiping counters and organizing supplies.
  • Balanced out cash drawer at the end of each shift.

Front End / Cashier

Safeway
Troutdale, OR
10.2014 - 03.2015
  • Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Assisted customers in locating items throughout the store.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Processed sales, returns, and exchanges using POS register system.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Checked personal identifications during alcohol and tobacco sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Stocked shelves with merchandise and ensured that displays were organized attractively.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Representative

Nordstrom
Salem, OR
05.2010 - 01.2012
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Developed strong customer relationships to encourage repeat business.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

Diploma/Certificate - Nail And Facial Tech

Phagens School Of Beauty
Salem, OR
02-2005

Some College (No Degree) - Medical Assisting

Linn-Benton Community College
Albany, OR

Skills

  • Customer service
  • Point of sale operation
  • Cash handling
  • Payment processing
  • Inventory management
  • Visual merchandising

Affiliations

  • Fitness and exercise

Timeline

Front End Cashier

Roths Grocery Store
06.2017 - 11.2018

Front End / Cashier

Safeway
10.2014 - 03.2015

Customer Service Representative

Nordstrom
05.2010 - 01.2012

Diploma/Certificate - Nail And Facial Tech

Phagens School Of Beauty

Some College (No Degree) - Medical Assisting

Linn-Benton Community College

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Melissa Best