Melissa Betts
Hanover,MD
Summary
Well-organized Human Resources professional bringing over 20 years of superior performance in fast-paced HR environments. Dedicated team member with high attention to detail and strong organizational skills. Self-motivated work ethic with the ability to perform effectively in independent or team environments. In-depth knowledge of Microsoft Office, with skill in records management and data entry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Specialist II & Training Facilitator
Science Application International Corporation
09.2021 - Current
- Provides business area support to U.S Cyber Command (USCYBERCOM) leadership
- Posts, edits, distributes, and maintains appropriate content on classified and unclassified websites/portals
- Creates and maintains records in compliance with DoD Records Management policies and directives
- Organizes data, establishes file structures, and ensures information is captured and stored in locations accessible to various user groups
- Updates and Maintains battle rhythm event management, to include, Microsoft Outlook and SharePoint calendars, and coordinates and curates' input for final briefings
- Supports briefings, taskers, and staff actions by providing communications coordination between organizations internal and external to USCYBERCOM
- Maintains all office supplies for leadership and staff on a monthly basis
- Schedules monthly battel drills for military personnel within the organization
- Ensures new personnel arriving to the organization are properly onboarded and qualified according to the Job Qualification Standards (JQS) checklist
- Facilitates Module-C training, a six-day course, for new personnel arriving to the organization.
Executive Assistant
EverWatch
11.2019 - 08.2021
- Serve as the administrative point of contact for the Director of Physical Security and Operations Security
- Maintain calendar for the Director of P&O and ensure operations are accomplished in a timely, professional manner
- Reviewed tasking database and logs and tracked tasking's and suspense's
- Arrange for meetings, conferences, and video teleconferencing, to include taking minutes and maintaining invitations attendee contact rosters
- Tasks may include technical writing/editing, editorial consultation, proofreading, or overall documentation review
- Ensures documents are prepared in the appropriate format and are free from grammatical errors
- Tracks all Directorate suspense's to ensure timeliness
- Prepares and/or oversees travel arrangements for the Director of P&O
- Assists in the preparation or refinement of itineraries, prepares or oversees the preparation of travel orders, secures reservations and tickets, verifies that passports and visas are in order
- Upon completion of travel, prepares vouchers, assists in developing necessary trip reports, and briefs on items of special interest and actions taken during customer absence from the office
- Serves as administrative point of contact for government staff personnel in a sensitive compartmented information facility (SCIF)
- Tasks include monitoring access to SCIF, preparing and maintain essential logistic and security requirements for the SCIF, answering phones, maintaining office files and the office filing system (electronic and hardcopy), and tracking action items in the suspense portal.
Senior Human Resources Sergeant
United State Army
10.2016 - 10.2019
- Provided HR support to over 6,500 military personnel geographically dispersed across 12 installations
- Communicated directly with higher headquarters on all strength related actions/inquires
- Delivered superior training and guidance during organizational inspections and staff action visits
- Compiled and assessed data to monitor compliance outcomes and identify issues on a monthly basis
- Tracked command level activities, ceremonies and special events, to include change and assumption of command ceremonies; retirement ceremonies, and organizational day for the Deputy Chief of Staff, G-1
- Assisted with yearly Command Historical reports; providing data analyzes for Awards, Evaluations, and Personnel Actions
- Improved organizational filing system for employee records, resulting in improved accessibility and efficiency
- Implemented process improvements to automated office operations, including records and personnel actions tracking
- Educated staff on HR software functionality with special emphasis on the Enlisted Distribution and Assignment System (EDAS), and the Electronic Military Personnel Office (eMILPO)
- Maintained 100% accountability of office equipment.
Senior Human Resources Sergeant
United States Army
12.2013 - 10.2016
- Provided HR support for over 3000 military and civilian personnel geographically dispersed across 16 locations
- Personnel processed over 600 awards, leaves, and finance actions, increasing processing time by 50%
- Composed internal memorandums and external correspondence for senior management, and reviewed all documentation to eliminate errors
- Assisted with yearly Command Historical reports; providing data analyzes for Awards, Evaluations, and Personnel Actions
- Developed and updated spreadsheets and databases to track, analyze and report unit data
- Streamlined the award and in/out-processing Standard Operating Procedures (SOP), improving the efficiency and timeliness by 42%
- Processed and monitored over 850 personnel actions, with 100% accuracy and timeliness rate.
Human Resources Sergeant
United States Army
11.2012 - 12.2013
- Processed over 125 flagging actions, to include 250 levy packets and leave request for military personnel within unit
- Created and maintained a unit management report that projected personnel leaves, gains, and losses
- Provided HR training to all staff members on a monthly basis
- Prepared monthly, weekly, and daily logs using Microsoft Office
- Identified and recommended changes to existing processes to improve accuracy and efficiency
- Created PowerPoint presentations for training and development purposes
- Managed financial information and processed legal packets in absence of an Accounting Technician and Paralegal
- Developed and updated spreadsheets and databases to track, analyze, and report unit statistics
- Updated personnel records using the using the Electronic Military Personnel Office (eMILPO) system.
Human Resources Sergeant
United States Army
05.2011 - 11.2012
- Devised weekly HR training to greatly enhance the section's knowledge base and work efficiency
- Promotions and awards expert; successfully processed over 50 promotion packets and 100 award requests for personnel within unit
- Maximized limited resources to achieve excellent results by restructuring the administrative sections
- Maintained 100% accountability and upkeep of organizational property
- Cultivated and strengthened customer relationships through exceptional service and proactive follow-up
- Kept personnel records accurate, current and compliant by monitoring records and addressing variances
- Established positive working relationships with colleagues and senior personnel through regular communication and effective anticipation of needs
- Organized section to meet suspense's and ensured all required reports were error free
- Produced detailed reporting and tacking using Microsoft Excel
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
Education
Associates of Arts in Interdisciplinary Studies -
American Military University
10.2023
Skills
- Top Secret Clearance (TS-SCI) with CI Polygraph (2 years)
- Staff education and training
- Statistical reporting
- Office administration/management (10 years)
- Effective planning
- Data entry (10 years)
- Customer-service oriented (10 years)
- Supervising staff (10 years)
- Critical thinking
- File and records management (10 years)
- Equipment inventory
- Microsoft Office proficient (10 years)
- Office Management (10 years)
- Organizational Skills
- Microsoft Outlook (10 years)
- Databases (10 years)
- Customer service
- Typing
- Document Management
- Meeting Planning
- Calendar Management
- Confidential Document Control
- Time Management
- Multitasking
- Attention to Detail
- Administrative Support
- Correspondence Preparation
- Managing Office Supply Inventory
- Employee Records Management
- Clerical Support
Certification
- TS/SCI w/ CI Poly, 08/2020, 08/2026
- Top Secret Clearance
Military Service
United States Army, United States, SSG, 09/1999, 10/2019, Performs duties of and supervises the functions of the preceding skill levels. Supervise specific human resources functions in a personnel office, Battalion S1 and human resources support activity., Advise commanders and other staff members on Soldiers, personnel readiness and strength levels of supported reporting units., Reviews consolidated reports, statistics, applications, and prepares recommendations for personnel actions to higher headquarters., Reviews and prepares reports and data on strength (gains and losses) of personnel and makes duty assignments of enlisted personnel., Review cyclic and other reports to assess systems performance., Maintain liaison with servicing data processing facility and field managers of interfaced systems., Supervise postal operations.
Timeline
Administrative Specialist II & Training Facilitator
Science Application International Corporation
09.2021 - Current
Executive Assistant
EverWatch
11.2019 - 08.2021
Senior Human Resources Sergeant
United State Army
10.2016 - 10.2019
Senior Human Resources Sergeant
United States Army
12.2013 - 10.2016
Human Resources Sergeant
United States Army
11.2012 - 12.2013
Human Resources Sergeant
United States Army
05.2011 - 11.2012
Associates of Arts in Interdisciplinary Studies -
American Military University
- TS/SCI w/ CI Poly, 08/2020, 08/2026
- Top Secret Clearance
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