Melissa Betz
East Bernard,TX
Summary
Proven efficiency optimizer and team communicator, I've excelled at HydroChemPSC by implementing emission reduction best practices, enhancing program effectiveness. Skilled in Microsoft Excel and conflict resolution, my approach has fostered safety, customer loyalty, and operational improvements, demonstrating a strong ability to adapt and solve problems for high-quality outcomes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Prep Sander
Leedo
08.2024 - Current
- Operated sanders, grinders and basic hand tools.
- Contributed to a well-organized workspace by maintaining an orderly storage system for sandpaper, tools, and equipment.
- Developed customized solutions for unique project requirements, demonstrating adaptability and problem-solving abilities when faced with challenging sanding tasks.
- Sanded materials to develop flush and professional finish.
LDAR Technician
HydroChemPSC Industrial Services
07.2017 - 08.2018
- Collaborated with cross-functional teams to implement best practices for emission reduction throughout the facility.
- Assisted management in evaluating potential new equipment technologies to enhance LDAR program efficiencies and effectiveness, leading to better long-term outcomes.
- Demonstrated commitment to safety by participating in regular training sessions and incorporating best practices into daily routines.
- Provided training to new LDAR technicians, fostering a strong team environment focused on safety and regulatory compliance.
Customer Service Representative
Hobby Lobby
06.2012 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology License - Cosmetology
San Jacinto College
Pasadena, TX08.2014
High School Diploma -
Clear Creek High School
League City, TX06.2012
Skills
- Teamwork and Communication
- Efficiency optimization
- Customer Service
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
Timeline
Prep Sander
Leedo
08.2024 - Current
LDAR Technician
HydroChemPSC Industrial Services
07.2017 - 08.2018
Customer Service Representative
Hobby Lobby
06.2012 - 09.2014
Cosmetology License - Cosmetology
San Jacinto College
High School Diploma -
Clear Creek High School