Hi, I’m
Melissa Bido
Southbridge,MA
Summary
The specialty is customer service by providing exceptional bilingual services making it easier to reach a wider range of persons and establishing good rapport. Currently interested in remote work where there is a need to assist companies with their production as well as their customers/clients via online/telephone services.
Overview
10
years of professional experience
Work History
Commonwealth Of Massachusetts- DTA
Benefits Specialist for SNAP Benefits
10.2018 - 11.2021
Job overview
- Processed applications for Supplemental and Nutrition Benefits according to most recent legal policies and procedures.
- Utilized in person, phone and internet services to process applications and retrieve detailed case information for case processing.
- Beacon, Cisco, Department of Unemployment, Department of Revenue, Work Number, Experian are systems used during time of work.
- Maintained client's integrity by providing exceptional client services, referring clients to resources that may increase quality of life and protect all of their identifying data at all times.
- Bilingual case worker which allowed increase in client flow and client calls.
- Maintained highest average of processed cases for 90% of time with agency whether in person, on phone or via web processing.
- Assisted peers and management with transitions to remote work during Pandemic.
Commonwealth Of Massachusetts-DTA
Administrative Clerk III
09.2016 - 10.2018
Job overview
- Created welcoming environment for clients by greeting and assisting with in person registration according to appointment or worker which established smooth flow of client visits as well as assist with utilization of lobby services like tablet kiosk or copy machine.
- Answer phones and assist clients with messages to assigned workers or routing their calls.
- Maintained variety of resources and forms for clients in lobby waiting areas as well as maintain updated flyers, banners, applications and legal information.
- Provide Bilingual assistance to any front end or in office workers.
- Maintain full supply of office needs for both administrative clerks as well as case managers.
- ensured daily mail was received and processed as well outgoing mail before end of day.
- Maintained organized system in office at all times for all processes through troubleshooting everyday occurrences.
Family Dollar
Store Manager
04.2014 - 07.2017
Job overview
- Responsible for hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Maintained lowest shrink stores in my region.
- Completed routine store inventories on weekly basis which aided in empty stock rooms and full shelves at all times. Submitted new orders upon need.
- Completed point of sale opening and closing procedures.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Set effective store schedules while also maintaining below allowed weekly payroll given by district management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Family Dollar
Team Member
02.2012 - 04.2014
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identifications during alcohol and tobacco sales.
- Built relationships with customers to encourage repeat business.
Education
John F Kennedy High School, The Bronx, NY
GED
11.1999
Skills
- Bilingual (Spanish; Fluent)
- Fast Paced Learner
- Organized
- Exceptional Customer Service
- Microsoft Office Suite
- Cisco Finesse
- Confidential Records Management
- Service Quality
- Operational Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Benefits Specialist for SNAP Benefits
Commonwealth Of Massachusetts- DTA
10.2018 - 11.2021
Administrative Clerk III
Commonwealth Of Massachusetts-DTA
09.2016 - 10.2018
Store Manager
Family Dollar
04.2014 - 07.2017
Team Member
Family Dollar
02.2012 - 04.2014
John F Kennedy High School
GED
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