Melissa Big Eye

• · Delivered front-end assistance and guidance on NHA public rental and homeownership processes.
• Conducted orientations for prospective applicants regarding application procedures and eligibility requirements.
• Performed background checks on applicants, ensuring compliance with program regulations.
• Arranged and executed site visits to assess housing options for applicants.
• Maintained tenant records and databases while preparing standardized reports and bank deposits.
• Provided referrals to local resources for client support related to domestic issues.
• Tracked monthly payments and collections, determining financial obligations for tenants.
• Coordinated move-in and move-out procedures, addressing tenant complaints as needed.

• · Maintained files and filing, keeping sensitive information confidential
• · Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
• · Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
• · Prepared and entered a variety of information into applicable documents, spreadsheets, invoices, databases, logs, forms, and/or other related areas, utilizing established guidelines and procedures
• · Coordinate department events including training sessions
• · Assisted with budget preparations and maintenance, prepared cost estimates to assist with preparing budget recommendations
• · Provided customer service
• · Performed accounting functions such as taking payments via debit/credit transactions, maintaining incoming batches and deposits
• · Balanced out monthly batches.

• Addressed customer needs and made product recommendations to increase sales.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Stocked, tagged and displayed merchandise as required.
• Built relationships with customers to encourage repeat business.
• Handled cash with high accuracy and took care to check bills for fraud.
• Performed cash, card, and check transactions to complete customer purchases.

• Responded to customer requests for products, services, and company information.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

· Monitored lobby traffic flow to ensure guests had an efficient experience when checking in or out of the hotel

· Developed positive relationships with customers through proactive problem solving

· Demonstrated strong organizational skills by managing appointments, scheduling meetings, and coordinating resources

· Created new accounts for customers in the computer system after verifying information was correct

· Ensured compliance with company policies regarding security protocols for guest access to office areas.