Melissa Big Eye
Lupton,AZ
Summary
Proven administrative professional with a track record of enhancing office efficiency and customer satisfaction at Navajo Housing Authority. Skilled in Microsoft Word and adept at critical thinking, successfully managed data entry and fostered positive client relationships. Demonstrated ability to streamline processes, achieving significant improvements in workflow and service delivery. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Navajo Housing Authority
02.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Help conduct orientations for prospective residents and homebuyers.
- Arranged and help perform site visits; maintained tenant files in computer software.
- Accepted, processed, and reviewed housing applications.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Cashier
Speedy's Truck Stop
07.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained and balanced cash drawer, ensuring accurate accounting at end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Receptionist
Days Inn Hotel
02.2018 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
Tucson, AZ11.2022
High School Diploma -
Fort Wingate High School
Fort Wingate, NM03.1996
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Filing
- Scheduling
- Office Management
- Mail handling
- Microsoft PowerPoint
- Critical Thinking
- Strong Problem Solver
Timeline
Administrative Assistant
Navajo Housing Authority
02.2023 - Current
Cashier
Speedy's Truck Stop
07.2020 - 11.2022
Front Desk Receptionist
Days Inn Hotel
02.2018 - 05.2020
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
High School Diploma -
Fort Wingate High School
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