Scheduled initial estimates and on the job appointments.
Handled data entry to maintain and update customer records.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Ordered Materials and supplies.
Forecasted supply and demand requirements to ensure stock availability.
Collaborated with employees and owner.
Personal Assistant
Rea and Judd Tully
Ridgefield, CT
2016 - 2019
Worked closely with high-profile clients to provide one-on-one personal and business assistance.
Always maintained a confidential approach to sensitive information.
Used a systematic process for planning activities including travel arrangements to meet with employer.
Assisted child with completing homework and engage with hands-on games to improve academic performance, promote mental. development and provide company
Provided adequate attention and consistent oversight to pets.
Calculated payments by keeping accurate daily log in detail.
Personal Assistant
Jim and Debbie Sutton
Ridgefield, CT
2016 - 2019
Maintained business bank account.
Maintained a clean, hygienic living space by performing household duties.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Identified scenarios with pets and farm animals for signs of distress, injury or illness that required more skill and knowledge.
Administered medication and treatment as requested to optimize animal health.
Accomplished daily tasks, enabling employer to focus on more pressing duties.
Laundered soiled animal bedding promptly to reduce infection for optimal animal health and wellbeing using appropriate cleaning solutions.
Caregiver
Beltran Sutton
Pound Ridge, NY
2016 - 2018
Cared for a young man with autism, cerebral palsy and epilepsy.
Created a safe and positive environment.
Transported client to and from planned activities.
Promoted language development skills through interactive activities. Built strong and trusting rapport with client and loved ones.
Helped client communicate with others by typing written messages and relaying verbal messages.
Call Center Agent
SirGrout Headquarters
Suwanee, GA
2011 - 2015
Screened and processed inbound and outbound phone calls daily with call management and web-based communication.
Provided outstanding customer service by actively engaging in conversation with customers to clarify needs, resolve issues and answer product questions.
Navigated through computer systems to create, modify or review accurate information and respond appropriately to callers.
Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
Provided outstanding customer service by actively engaging in conversation with customers to clarify needs, resolve issues and answer product questions.
Clerical Receptionist
NutriWell Coaching
Johns Creek, GA
2010 - 2011
Accomplished daily tasks, enabling employer to focus on more pressing duties
Screened and processed inbound and outbound phone calls daily with call management and web-based communication
Provided outstanding customer service by actively engaging in conversation with customers to clarify needs, resolve issues and answer product questions
Navigated through computer systems to create, modify or review accurate information and respond appropriately to callers
Balanced customer schedules, employee availability and maximum load levels while scheduling appointments
Provided outstanding customer service by actively engaging in conversation with customers to clarify needs, resolve issues and answer product questions
Served visitors entering establishment by greeting, welcoming and answering general questions to determine nature and purpose of visit
Answered, screened and processed high volume of calls daily with
Web-based communications
Managed daily calendar tasks and appointments
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
Coordinated with various team members to offer and implement successful solutions to customer problems
Processed payments and updated accounts to reflect balance changes
