Melissa Bischoff
Goldsby
Summary
Experienced administrative professional with a strong background in office coordination, customer service, and client communications across both U.S. and European markets. While not formally titled as an Executive Assistant, I bring many years of relevant administrative support experience in fast-paced environments. Highly organized, proactive, and tech-savvy with a proven ability to manage calendars, inboxes, and internal operations. Bilingual communicator with remote work readiness and a passion for helping others succeed.
Overview
15
15
years of professional experience
Work History
Customer Service Administrator
A-Gas Deutschland GmbH
03.2022 - Current
- - Oversaw full-cycle order processing and client communications for B2B clients across Europe.
- - Managed multiple email inboxes and collaborated across departments to ensure timely logistics and delivery.
- - Maintained precise records and handled time-sensitive coordination in a fast-paced environment.
- - Managed timely invoicing
Office Manager & Customer Service Representative
Farmers Insurance Group
08.2010 - 01.2013
- - Provided comprehensive executive support to agents and leadership, including scheduling, email management, and document processing.
- - Handled incoming correspondence, initiated follow-ups, and maintained client databases.
- - Assisted in marketing efforts and supported executive team with internal coordination.
- - Prepared quotes, managed payments, and took care of all the daily tasks in the office.
Marketing Communications Intern
Olympus Europa SE & Co. KG
07.2014 - 12.2014
- - Managed internal and external communications logistics.
- - Scheduled meetings, coordinated travel for events, and assisted with corporate brand messaging.
Early Childhood Educator
Phorms Campus Hamburg
08.2016 - 03.2022
- - Supported leadership with event scheduling, family communication, and performance reporting.
- - Demonstrated high-level organizational and people skills managing multiple priorities.
English-Speaking Caregiver
KMK Kinderzimmer GmbH
02.2015 - 08.2016
- - Maintained records, handled parent communication, and contributed to team coordination.
Freelance Work
Experience | Personal Brand
01.2023 - Current
- - Grew Instagram following from 0 to 20,000+ in under a year through digital storytelling and strategic content planning.
- - Managed engagement, scheduling, and brand voice independently.
- - Developed writing, visual content editing, and analytics skills.
Education
General Education -
Oklahoma City Community College
01.2011
General Education - undefined
Southwestern Oklahoma State University
01.2009
High School Diploma -
Washington High School
Washington, OK05-2008
Skills
- - Administrative & Office Support
- - Calendar & Travel Management
- - Inbox & Communication Management
- - Document Preparation & Editing
- - Writing & Research
- - Microsoft Office Suite
- - Zoom, Teams, Canva
- - Time Management & Multitasking
- - Remote Collaboration
- - Bilingual: English (Native), German (Fluent)
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Freelance Work
Experience | Personal Brand
01.2023 - Current
Customer Service Administrator
A-Gas Deutschland GmbH
03.2022 - Current
Early Childhood Educator
Phorms Campus Hamburg
08.2016 - 03.2022
English-Speaking Caregiver
KMK Kinderzimmer GmbH
02.2015 - 08.2016
Marketing Communications Intern
Olympus Europa SE & Co. KG
07.2014 - 12.2014
Office Manager & Customer Service Representative
Farmers Insurance Group
08.2010 - 01.2013
General Education - undefined
Southwestern Oklahoma State University
General Education -
Oklahoma City Community College
High School Diploma -
Washington High School
Additional Information
- - Fluent in English & German
- - U.S. Citizen, recently relocated from Germany
- - Valid Driver’s License
- - References available upon request
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