Melissa Bishop
San Antonio,TX
Summary
Professional and well-grounded team member with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives.
Overview
20
20
years of professional experience
Work History
Dispatcher Coordinator
1st Call Plumbing, Heating &Air
09.2020 - Current
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for up to 20 teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
GED Tutor
Bryan FPC
10.2018 - 04.2020
- Kept accurate records and provided progress reports to highlight reading achievements.
- Supported students by identifying and addressing specific concerns.
- Instructed small groups of students in key subject concepts.
- Coached students through challenging material with positive reinforcement and encouragement.
Office Administrator
Gemm Communications
06.2007 - 11.2016
- Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
- Assessed employee performance and capabilities, discovering weaknesses that needed to be immediately addressed.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Provided onboarding to new employees and supported all departmental members, resulting in increased productivity and performance.
- Communicated openly with customers about status of their accounts and helped maintain customer satisfaction.
- Started as a call center representative and was promoted through hard work and efficiency
Office Assistant
Garage Door Services of San Antonio
03.2004 - 03.2006
- Created and maintained spreadsheets and developed both administrative and logistical reports.
- Updated financial, customer, and business records with accurate information each day, preventing data loss and keeping files current.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Education
High School Diploma -
Health Careers High School
San Antonio, TX05.1997
Skills
- Expert in Microsoft Word and Excel
- 55 WPM typing speed
- Answering inbound calls
- Data entry
- Customer service
- Reading comprehension
- Flexible working hours
- Project organization
- Business operations
Timeline
Dispatcher Coordinator
1st Call Plumbing, Heating &Air
09.2020 - Current
GED Tutor
Bryan FPC
10.2018 - 04.2020
Office Administrator
Gemm Communications
06.2007 - 11.2016
Office Assistant
Garage Door Services of San Antonio
03.2004 - 03.2006
High School Diploma -
Health Careers High School
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