Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Bjorklund

Olympia,WA

Summary

Dynamic professional with extensive experience in customer service and team leadership. Proven problem-solver with a friendly demeanor, enhancing customer satisfaction and loyalty. Skilled in cash management and food safety compliance, consistently fostering a collaborative environment to achieve high performance and operational excellence.

Accomplished manager with in-depth experience. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Dominos
04.2025 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Managed team of up to 12 restaurant staff, maintaining exceptional customer service and quality standards.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Wait Staff Member

Dennys Restaurant
06.2024 - 02.2025
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.

Professional Taxi Driver

24 Hr Taxi of Bellingham
11.2023 - 02.2025
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
  • Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.

Manager on Duty

SUBWAY®Restaurants
03.2022 - 10.2023
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

General Manager

Domino's Pizza Inc.
05.2020 - 02.2022
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

MIG Welder

Lippert Components
01.2000 - 01.2016
  • Measured parts to check compliance with design documents.
  • Worked closely with quality control personnel to address any identified issues promptly, supporting a continuous improvement mindset within the organization.
  • Consistently met or surpassed performance goals by effectively prioritizing tasks, managing time efficiently, and demonstrating strong work ethic in all aspects of the MIG Welder position.
  • Increased production efficiency by maintaining welding equipment and ensuring proper calibration.
  • Ensured workplace safety by following established guidelines and wearing appropriate protective gear.
  • Upheld company standards for excellence in craftsmanship through consistent attention to detail and commitment to producing high-quality workmanship on each task performed using MIG welding techniques.
  • Provided input on process improvements, contributing to enhanced workflow efficiency within the department.
  • Enhanced weld quality by utilizing MIG welding techniques for various metal types and thicknesses.
  • Improved overall product durability by conducting thorough inspections of welded components and making necessary adjustments.
  • Prepared surfaces for welds through scraping, scoring, and other techniques.
  • Collaborated with team members to complete large-scale projects within designated timeframes.
  • Assessed welds for specifications with work orders.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Inspected welds for accuracy and conformance to specifications.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.

Education

Certificate of Technical Studies - Aerospace Manufacturing

Renton Technical College
06-2016

Certificate For Mig And Arc Welding - Welding

R&S Weld Mentors
Salem
06-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Assistant Store Manager

Dominos
04.2025 - 06.2025

Wait Staff Member

Dennys Restaurant
06.2024 - 02.2025

Professional Taxi Driver

24 Hr Taxi of Bellingham
11.2023 - 02.2025

Manager on Duty

SUBWAY®Restaurants
03.2022 - 10.2023

General Manager

Domino's Pizza Inc.
05.2020 - 02.2022

MIG Welder

Lippert Components
01.2000 - 01.2016

Certificate of Technical Studies - Aerospace Manufacturing

Renton Technical College

Certificate For Mig And Arc Welding - Welding

R&S Weld Mentors

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