Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Black

Shirley,NY

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

21
21
years of professional experience

Work History

General Manager

CVS Pharmacy
Medford, NY
03.2022 - 11.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

General Manager

Party City
Commack, NY
04.2007 - 03.2022
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Supervised employees through planning, assignments, and direction.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

General Manager

Toys"R"Us
Riverhead, NY
05.2004 - 04.2007
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.

Education

Associate of Arts - General Studies

Spokane Falls Community College
Spokane, WA
06-1989

Skills

  • Supervision and training
  • Effective leader
  • Recruitment
  • Top talent recruiting, hiring, and retention
  • Efficient multi-tasker
  • Vendor relationships
  • Store growth planning
  • Organized and detail-oriented

Timeline

General Manager

CVS Pharmacy
03.2022 - 11.2024

General Manager

Party City
04.2007 - 03.2022

General Manager

Toys"R"Us
05.2004 - 04.2007

Associate of Arts - General Studies

Spokane Falls Community College

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Melissa Black