Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Blackwell

Union,OH

Summary

Experienced professional with special skills in communication, customer service and leadership. An efficient, accurate professional with the ability to perform multiple tasks, provide quality work and while maintaining personal integrity.

Overview

24
24
years of professional experience

Work History

Accounts Receivable Specialist

Elliott Tool Technologies
04.2017 - 03.2025
  • Research on International/Domestic customers for credit terms decision.
  • Provide excellent customer support with account analysis.
  • Invoice processing via email, mail or portal submission.
  • Assist other partners with the tools and encouragement to provide extended relationships.
  • Collection of Aging account
  • Assisted in the development of annual budgets related to revenues generated from billed services or goods.
  • Maintained strong client relationships by promptly addressing inquiries and resolving disputes, resulting in a high level of customer satisfaction.
  • Assisted in month-end close processes, providing timely reporting to support management decision-making.
  • Participated in internal audits related to accounts receivable balances, ensuring proper documentation was maintained for audit purposes.
  • Streamlined billing operations for increased efficiency and accuracy through the implementation of new software systems.
  • Prevented potential loss of revenue by implementing robust credit control policies, assessing client creditworthiness before extending credit terms.
  • Conducted account reconciliations, identifying discrepancies and resolving issues to ensure accurate financial reporting.
  • Ensured compliance with relevant accounting standards and company policies throughout all aspects of the accounts receivable function.
  • Collaborated with sales and finance departments to ensure accurate invoicing and timely revenue recognition.
  • Developed comprehensive aging reports for senior management review, highlighting areas requiring attention or action.
  • Trained junior staff members on best practices for accounts receivable management, enhancing overall team performance.
  • Enhanced cash flow by efficiently managing accounts receivable billing and collections processes.
  • Analyzed revenue trends and identified opportunities for improvement in billing processes to maximize financial performance.
  • Collaborated with other departments to resolve any cross-functional issues that impacted accounts receivable operations.
  • Contributed to process improvement initiatives within the department, streamlining workflows for increased productivity.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled daily AR ledger and verified proper posting.

Financial Analyst

CK Franchising
06.2015 - 06.2017
  • Accurately maintain client accounts with cash application.
  • Resolve data discrepancies by analyzing accounts.
  • Provide excellent customer support to franchisees with account analysis.
  • Generate monthly reports for aging.
  • Collection of Aging account
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Increased stakeholder confidence, providing transparent and accurate financial reports.

Senior Financial Solutions Coach

Wright-Patt Credit Union
02.2013 - 06.2015
  • Established excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help.
  • Assisted customers in selecting appropriate loan products based on their financial needs and goals.
  • Generate company sales by proactively selling additional customer products accounts.
  • Exceed monthly goals for new accounts, loans and financial and mortgage referrals.
  • Attend daily meeting with direct manager to determine customer engagement and sales goals.
  • Assist other partners with the tools and encouragement to provide extended relationships.
  • Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
  • Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
  • Participated in community events as a bank representative to build brand awareness and establish connections with potential clients.
  • Collaborated with other departments to promptly process loan applications.

LEAD CUSTOMER SERVICE REPRESENTATIVE

FIFTH THIRD BANK
07.2006 - 10.2009
  • Efficiently process hundreds of financial transactions daily.
  • Established excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help.
  • Generate company sales by proactively selling additional customer products accounts.
  • Maintained an 80% or better average balancing record.
  • Attend daily meeting with direct manager to determine customer engagement and sales goals.
  • Trained new employees in the customer service position.

ADMINISTRATIVE ASSISTANT

JAMES FREE JEWELERS
11.2001 - 02.2005
  • Domestic and International Shipment of Packages.
  • Organized the process for record keeping.
  • Designed new formats for reports.
  • Generated the formal copies of Fine Jewelry appraisals.
  • Assisted with customer sales.
  • Responded to customer service inquiries regarding pricing, repairs, and returns.
  • Generated thank you letters and surveys to customers.
  • Greet all incoming customers and direct accordingly.

REHABILITATION TECHNICIAN

Genesis Rehab
01.2001 - 10.2001
  • Scheduling Appointments
  • Processing Medical Forms
  • Compliance of patient care.
  • Assist in the treatment patients

Education

High School Diploma -

Greene County Career Center
Xenia, OH
06-1997

Skills

  • Microsoft Excel
  • Accounts receivable
  • Aging reports analysis
  • Month-end closing procedures
  • Credit and collections
  • Account reconciliation
  • Data inputting
  • Microsoft office
  • Invoice processing
  • Cash application
  • Payment tracking
  • GAAP
  • Multitasking
  • Journal entries
  • Problem-solving abilities
  • Financial records and reporting
  • Financial analysis

Timeline

Accounts Receivable Specialist

Elliott Tool Technologies
04.2017 - 03.2025

Financial Analyst

CK Franchising
06.2015 - 06.2017

Senior Financial Solutions Coach

Wright-Patt Credit Union
02.2013 - 06.2015

LEAD CUSTOMER SERVICE REPRESENTATIVE

FIFTH THIRD BANK
07.2006 - 10.2009

ADMINISTRATIVE ASSISTANT

JAMES FREE JEWELERS
11.2001 - 02.2005

REHABILITATION TECHNICIAN

Genesis Rehab
01.2001 - 10.2001

High School Diploma -

Greene County Career Center

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