Melissa Blair
Coeur D'Alene,ID
Summary
Proven leader at Paragon Brewery, adept in operations management and fostering team collaboration, significantly enhanced customer satisfaction and repeat business through strategic planning and exceptional service delivery. Excelled in staff training, development, and maintaining high hygiene standards, driving productivity and positive outcomes.
Overview
21
21
years of professional experience
Work History
Manager
Paragon Brewery
Cda, Idaho
12.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Manager and Server
Paddy’s Sports Bar
Cda, Idaho
09.2003 - 12.2019
Education
Diploma -
Douglas County High School
Castle Rock, COSkills
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Time Management
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Schedule Preparation
- Customer Service
- Teamwork and Collaboration
- Decision-Making
- Hiring and Training
- Staff Training
- Scheduling and Coordinating
Timeline
Manager
Paragon Brewery
12.2019 - Current
Manager and Server
Paddy’s Sports Bar
09.2003 - 12.2019
Diploma -
Douglas County High School