Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Trena Cooler

Beaufort,SC

Summary

Seeking a front desk receptionist position with over 40 years of experience. Polite and positive front desk ambassador with exceptional telephone etiquette. Knowledgeable with Microsoft Word, Outlook, along with other software. Easily adaptable to high-pressure situations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Palmetto Goodwill- SCSEP, SCDEW Beaufort
  • Working the Beaufort SCDEW Office, assist customers with job searches, administer typing tests, refer customers to appropriate staff or community resources, assist customers in navigating the Unemployment Insurance System, Input data for customers and calculate weekly and monthly for Mr
  • Mark Williams, Fax, Print, and upload forms for customers and staff, assist customers with navigating their SCWOS account, Provide a exceptional customer service, Maintain a safe and sanitary work environment.

Registered Certified Paralegal/Legal Assistant

  • Office Manager, Interviewing clients
  • Opening files, Navigating discovery files for case(s), preparing wills, preparing and filing divorce decrees, creating account receivables and payables, accounting using Quicken, court preparation for criminal, civil, and family court, Civil, Criminal, and Domestic Litigation, responsible for paying all office expenses, responsible for doing weekly payroll, reconciling all bank account for quarterly taxes and deposits, appearing in Circuit, Magistrate, and Municipal Court when needed by attorney, expunging criminal records for clients upon completion of criminal case in Circuit and lower courts.

Front Desk Assistant

Ross Innovation Employment Services
03.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Streamlined check-in and check-out processes for improved efficiency and customer experience.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Paralegal General Litigation -

Technical College of The Lowcountry
Beaufort, SC

Skills

  • Dependable
  • Multitasker
  • Detailed Oriented
  • Computer Literacy
  • Communication
  • Time management
  • Teamwork
  • Attention to detail

Accomplishments

    March 24, 2023

    ROSS Innovation Employment Services

    ROSScar

    Own it Award

    SC Works Lowcaountry

Certification

  • March 24, 2023, Ross Innovation Employment Services, ROSScar
  • SC Works Lowcountry, Own It Award

References

  • Mark Williams: One Stop Regional Coordinator, 843-630-0090, 164 Castle Rock Rd, Beaufort, SC, 29901
  • Pearl Smalls, 843-599-2393, Beaufort, SC, 29901

Timeline

Front Desk Assistant

Ross Innovation Employment Services
03.2023 - Current

Palmetto Goodwill- SCSEP, SCDEW Beaufort

Registered Certified Paralegal/Legal Assistant

Paralegal General Litigation -

Technical College of The Lowcountry

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Trena Cooler