Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Bledsoe

Loveland,OH

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Overseeing stock replenishment, and merchandising displays to generate sales.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Kohl's
Blue Ash, OH
11.2020 - 04.2025
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Implemented corrective actions through frequent evaluations to maintain professional store environment.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Trained new employees on store policies, procedures and customer service standards.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Delegated work to staff, setting priorities and goals.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Distributed work based on individual skills, enhancing operational efficiency.
  • Guided store team members via both scheduled coaching and spontaneous support.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed team efforts in executing merchandising strategies for optimized business performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Empowered staff members to achieve goals through strong leadership.

Customer Service Supervisor

Kohls Department Store
Cincinnati, OH
01.2016 - 11.2020
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedure
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Resolved customer complaints or answered customers' questions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delegated work to staff, setting priorities and goals.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

CFH Supervisor

Kohls Department Store
Cincinnati, OH
01.2011 - 01.2016
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Completed day-to-day duties accurately and efficiently.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Education

High School Diploma -

Tampa Catholic
Tampa, FL

Skills

  • Employee training
  • Active listening
  • Store operations
  • Delegation
  • Store opening and closing
  • Customer service
  • Conflict resolution
  • Performance evaluation
  • Strategic decision making
  • Work delegation
  • POS systems operations
  • Multitasking Abilities
  • Team building and leadership
  • Adaptability and flexibility
  • Hiring and onboarding
  • Decision-making
  • Team management
  • Team building

Timeline

Assistant Store Manager

Kohl's
11.2020 - 04.2025

Customer Service Supervisor

Kohls Department Store
01.2016 - 11.2020

CFH Supervisor

Kohls Department Store
01.2011 - 01.2016

High School Diploma -

Tampa Catholic

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