Hi, I’m
Melissa Blevins
Customer Service
Louisville,KY
Summary
Well-qualified Customer Service Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
years of professional experience
1
Certification
Work History
McAlister's Deli
Catering Coordinator
10.2023 - Current
Job overview
- Organize and coordinate an event timeline, ensuring that the service runs smoothly and efficiently
- Coordinate and oversee decor set-up and breakdown
- Processing and receiving food orders on time
- Maintaining an inventory of food and office supplies
- Liaising with vendors and external suppliers
- Oversee catering and kitchen staff
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Legend's Landscaping
Office Manager
03.2021 - 02.2022
Job overview
- Created, maintained, and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for the company database
- Coordinated special projects and managed schedules
- Responded to Internet inquiries and phone calls in a timely matter
- Provided superior and individualized customer service.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Puryear Services
Personal Caregiver
08.2020 - 11.2021
Job overview
- Maintained clean, safe, and well-organized patient environment
- Assisted client with daily living needs to maintain self-esteem and general wellness
- Assisted patients with self-administered medications
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Provided safe mobility support to help patients move around personal and public spaces.
The Brook Hospital - Dupont
Mental Health Technician
04.2019 - 10.2020
Job overview
- Performed scheduled patient safety checks on 25 patients minimum and documented results to establish patients' well-being
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Escorted patients from the unit to meals, activities, and visitation areas to maintain the standard of safety and security
- Facilitated group therapy sessions to help clients develop coping strategies and social skills
- Supported patient confidentiality by HIPAA regulations
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Franklin College (Top Gun Driving Academy)
Office Manager/ Dispatcher
03.2012 - 08.2015
Job overview
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Montgomery County Area Technology CenterMount Sterling, KY
Business Management/Accounting Certificate
05.1997
Montgomery County High SchoolMount Sterling, KY
High school diploma
05.1997
Skills
- Social Media Platforms & Digital Marketing
- Windows Operating System
- Customer Service and Assistance
- Inbound/ Outbound Phone Calls
- Internet Sales
- Microsoft Office 365
- Collect and Model Data
- Salesforce
- CRM Software
- Individual / Group Counseling
- Business Development/ Management
- Bookkeeping
- Employee Supervision
- Office Management
- Technical Support
Certification
- Business Management/Accounting Certificate
- Salesforce Certification
Timeline
Catering Coordinator
McAlister's Deli
10.2023 - Current
Office Manager
Legend's Landscaping
03.2021 - 02.2022
Personal Caregiver
Puryear Services
08.2020 - 11.2021
Mental Health Technician
The Brook Hospital - Dupont
04.2019 - 10.2020
Office Manager/ Dispatcher
Franklin College (Top Gun Driving Academy)
03.2012 - 08.2015
Montgomery County Area Technology Center
Business Management/Accounting Certificate
Montgomery County High School
High school diploma
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