Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA BLISS

Wesley Chapel,FL

Summary

With over 17 years of leadership and operational management experience, I am eager to leverage my skills in an exciting management role. Goal is to drive efficiency and profitability within the organization. Proven track record of success in navigating complex challenges and implementing effective strategies. By utilizing expertise, confident in ability to make a significant impact and contribute to company's growth and success.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Lowe's
02.2023 - Current
  • Delegated assignments based on strengths optimizing floor coverage enhancing service levels
  • Addressed customer complaints empathetically offering solutions fostering client relationships
  • Assisted in continuous staff development achieving desired sales results aligning with company objectives

Assistant Store Manager

The Home Depot Inc
11.2022 - 02.2023
  • Interviewed and vetted job applicants to make effective hiring decisions, ensuring strong team members
  • Reviewed financial statements and sales reports for strategic decision-making aligned with budget control
  • Improved productivity initiatives by managing budgets, coordinating schedules, and optimizing resource allocation

Store Manager

The Home Depot Inc
08.2018 - 11.2022
  • Enhanced customer satisfaction through relationship building and daily problem-solving strategies
  • Monitored employee performance to identify gaps for corrective action while maintaining compliance standards
  • Implemented process improvements promoting workplace safety and productivity

Assistant Store Manager

The Home Depot Inc
09.2012 - 08.2018
  • Conducted interviews to fill vacancies with qualified candidates supporting team development goals
  • Analyzed monthly sales reports aiding in operational planning for better inventory control
  • Provided mentorship that promoted upselling techniques improving overall retail productivity
  • Delegated assignments based on strengths optimizing floor coverage enhancing service levels
  • Addressed customer complaints empathetically offering solutions fostering client relationships
  • Assisted in continuous staff development achieving desired sales results aligning with company objectives

Department Supervisor

The Home Depot
10.2007 - 02.2012
  • Led employee performance evaluations and rewarded top performers to retain quality personnel
  • Mentored employees in management of complicated sales, complex issues and difficult customers
  • Addressed employee issues and conflicts to provide input, feedback and coaching
  • Supervised up to 13 employees at a time in various departments such as freight, flooring and plumbing delegating each one with tasks and responsibilities
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs
  • Trained and mentored new associates on department policies and procedures
  • Delegated tasks appropriate to individual employees to provide development opportunities

Education

High School Diploma -

Jeffersonville High School
Jeffersonville, IN
05.1988

Skills

  • Leadership
  • Operational Planning
  • Budget Control
  • Customer Service Management
  • Team Building & Development
  • Strategic Decision-Making
  • Inventory Control
  • Problem-Solving
  • Relationship Building
  • Customer Relations
  • Team Building and Leadership
  • Employee Scheduling
  • Hiring and Training

Timeline

Assistant Store Manager

Lowe's
02.2023 - Current

Assistant Store Manager

The Home Depot Inc
11.2022 - 02.2023

Store Manager

The Home Depot Inc
08.2018 - 11.2022

Assistant Store Manager

The Home Depot Inc
09.2012 - 08.2018

Department Supervisor

The Home Depot
10.2007 - 02.2012

High School Diploma -

Jeffersonville High School

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MELISSA BLISS