Melissa Block
High Springs,FL
Summary
Adept at streamlining surgical coordination and financial processes, enhanced patient satisfaction and operational efficiency at UF Health Shand's Hospital. Leveraging strong communication and medical office expertise, successfully managed complex scheduling and insurance verifications, contributing to a notable improvement in pre-operative preparedness and post-operative care. Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
UF Health Shands Hospital
10.2012 - Current
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Conducted patient intake interviews, recording and documenting relevant information.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of surgical coordination.
- Verified insurance coverage and obtained pre-authorizations.
- Answered phone calls and messages for six physician Pain Clinic, Ophthalmology, Neurosurgical, and Hemathology medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated with facilities to set up surgeries for six Physician's.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Checked patients in and out and collected payments.
- Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Coordinated surgical team schedules for seamless procedure planning and execution.
Financial Specialist
UF Health Shands Hospital
02.2007 - 10.2012
- .Developed and maintained strong relationships with clients to maximize satisfaction.
- Schedule patients, verify insurance, inform patients of copayment and deductible
- Studied financial documents to help with patient care.
- Coordinate patient appointments, follow up, post op appointments, and collecting payments.
- Informing and obtaining consent from patient
Education
High School Diploma -
Newberry High School
Newberry, FL08.1995
Skills
- Medical office experience
- Surgical procedures
- Medical terminology proficiency
- HIPAA compliance
- Insurance pre-certifications
- Problem-solving
- Computer proficiency
- Time management
- Adaptable and flexible
- Critical thinking
- Medical billing
Certification
Notary
Timeline
Surgical Coordinator
UF Health Shands Hospital
10.2012 - Current
Financial Specialist
UF Health Shands Hospital
02.2007 - 10.2012
Notary
High School Diploma -
Newberry High School
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