Summary
Overview
Work History
Education
Skills
Certification
Melissa Block

Melissa Block

High Springs,Fl

Summary

Enhanced patient satisfaction and operational efficiency. Strong communication and medical office/hospital expertise, successfully managed complex scheduling and insurance verification, contributing to a notable improvement in pre-operative and post-operative care. Professional with strong background in surgical coordination, known for delivering excellent patient care. Highly skilled in administrative tasks, scheduling, authorization/referrals, payroll, training, multiple phone systems, ordering supplies for procedure and office, valued team collaborator, reliable and resourceful, ensuring smooth operations in fast-paced medical environment, detailed -oriented scheduler well versed in coding, electronic record management systems, documentation, physician’s calendars, ordering supplies and equipment. Seeking a dynamic role with a growing team.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Coordinator-Revenue-Administrative Assistant

UF Health
02.2007 - Current
  • Scheduled surgical procedures including pre-op and post-op times efficiently.
  • Completed necessary pre-certifications diligently.
  • Collected payments from patients seamlessly.
  • Ordered supplies essential for procedures.
  • Double-checked procedure codes meticulously.
  • Responded to patient inquiries in a timely manner.
  • Managed physician communications including emails and MyChart messages.
  • Updated physician schedules consistently for effective planning.
  • Ensured adherence to HIPAA regulations safeguarding patient data.
  • Tackled denials and appeals proactively.
  • Skilled in using EPIC, Excel, Word, Edge, PowerPoint software tools.
  • Executed check-in/check-out processes efficiently.
  • Secured required documentation promptly for procedural needs.
  • Addressed escalated calls with satisfactory resolutions for all parties involved.
  • Protected confidentiality of patient and employee records diligently.
  • Facilitated communication between patients, insurance companies, and medical teams effectively.
  • Provided exceptional support during peak call volumes while maintaining professionalism under stress.
  • Supervised cash drawers across multiple checkouts ensuring balanced supply.

Education

GED - All

Newberry High School, Newberry, FL
01-2005

Coding - Medical Coding and Billing

Rasmussen University, Ocala, FL
12-2025

Skills

  • Medical office experience
  • Surgical Procedures
  • Medical terminology proficiency
  • Insurance pre-certification
  • Problem solving
  • Computer proficiency
  • Time management
  • Copay collections
  • Payroll
  • Healthcare Compliance
  • Pre-Op and Post-Op
  • HIPPA
  • Patient Coordination
  • Data entry
  • EMR-EHR
  • Medical billing and coding
  • Critical thinking
  • Adaptable and flexible
  • Multitasking and organization
  • Decision-making
  • Discretion and confidentiality
  • Scheduling and calendar management
  • Recordkeeping
  • Event planning
  • Administrative leadership
  • Staff supervision
  • Patient scheduling
  • Medical terminology
  • Data retrieval systems
  • Insurance verification
  • Medical billing
  • Client coordination
  • Scheduling expertise
  • Microsoft office
  • Documentation and recordkeeping
  • Phone and email etiquette
  • Handling complaints
  • Staff training
  • Employee supervision

Certification

  • Certified Notary