Melissa Boggust
Pottstown,PA
Summary
Dynamic Fulfillment Expert at Target with a proven track record in logistics planning and exceptional customer service. Successfully streamlined order processing, enhancing efficiency and accuracy. Adept at team collaboration, fostering a cohesive work environment while training new staff to meet key performance metrics. Committed to delivering outstanding results and improving customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Fulfillment Expert
Target
05.2023 - Current
- Manage order processing to ensure timely fulfillment of customer requests.
- Provide excellent customer service by assisting guests with order-related inquires. Resolving any issues that arise in a timely manner.
- Coordinated shipping efforts to optimize delivery schedules and reduce delays.
- Maintained accurate inventory records, minimizing discrepancies and enhancing stock availability.
- Streamlined returns handling procedures, improving efficiency and customer satisfaction.
- Train new staff in fulfillment department and lead and assist a team by monitoring and meeting key performance metrics including order accuracy and picking speeds maintaining high standards for efficiency and quality.
Property Manager
Barto Pool & Spa
08.2012 - 07.2025
- Managed property maintenance schedules, ensuring timely repairs and upkeep of facilities.
- Implemented tenant communication strategies, enhancing satisfaction and reducing turnover rates.
- Coordinated vendor services, negotiating contracts to secure favorable terms and reliability.
- Conducted market analysis to optimize rental pricing and increase occupancy rates.
- Developed and enforced property policies, maintaining compliance with local regulations.
- Prepared financial statements, detailing income and expenses for accurate budgeting.
- Streamlined lease documentation processes, ensuring clarity and compliance for all parties.
- Supervised property staff, providing training and support to enhance operational efficiency.
- Facilitated tenant move-in and move-out processes, ensuring smooth transitions and compliance.
- Monitored property safety standards, conducting regular inspections and addressing concerns proactively.
- Established marketing strategies, increasing property visibility and attracting potential tenants.
- Managed utility accounts, optimizing service providers and reducing operational costs.
- Resolved tenant disputes effectively, fostering positive relationships and maintaining a harmonious community.
- Assessed property conditions regularly, planning for maintenance and capital improvements.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Property Manager
Westover Companies
04.2002 - 11.2011
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Streamlined rent collection processes, significantly reducing late payments.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Education
High School Diploma -
Phoenixville High School
Phoenixville, PANo Degree - Business Managment
West Chester University of Pennsylvania
West Chester, PASkills
- Shipping coordination
- Order Picking/Packing expertise
- Logistics planning
- Time management
- Team collaboration
- Teamwork and collaboration
- Quick learner
- Customer service
- Attention to detail
- Exceptional time management skills
- Excellent communication
- Customer relationships
Certification
- CPM - 2008
Timeline
Fulfillment Expert
Target
05.2023 - Current
Property Manager
Barto Pool & Spa
08.2012 - 07.2025
Property Manager
Westover Companies
04.2002 - 11.2011
High School Diploma -
Phoenixville High School
No Degree - Business Managment
West Chester University of Pennsylvania