Melissa Bojanowski
Medical Receptionist / Office Assistant / Customer Service
Naples
Summary
FILL THIS IN
Overview
25
25
years of professional experience
Work History
MET Supervisor
The Home Depot
02.2023 - Current
- Supervised daily operations, ensuring effective merchandising and inventory management to optimize product availability for customers.
- Trained and mentored team members on operational best practices, enhancing overall team efficiency and service quality.
- Implemented safety protocols and procedures, resulting in a safer work environment and reduced incidents on the job.
- Analyzed inventory levels and coordinated restocking efforts, improving product turnover and reducing out-of-stock situations.
- Managed scheduling and resource allocation, ensuring adequate staffing levels to meet operational demands during peak times.
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Certified Surgical Technologist (CST)
Physicians Regional Health System Pine Ridge
10.2012 - 01.2023
- Surgical Technologist in the OR and Endoscopy Department
- Set up and help perform surgical and endoscopic procedures
- Make sure each procedure room is set up according to the doctor working that day and that their preferred equipment, instruments and supplies are available
- Clean up rooms and instruments after procedures
- Transfer and position patients before and after procedures
- Coordinate on call and rotating holiday schedule with coworkers
- Help interview potential employees
- Precept and cross train new employees
- Maintain all daily safety logs for infection control
- Identify broken instruments and endoscopes, sterilize and send out for repair, track and receive instruments back in system
- Order daily supplies used, check in orders and maintain par levels
- Stay in close contact with medical supply representatives and order new products / instruments Doctors want to try
- Assisted surgical teams by preparing and maintaining sterile instruments, ensuring compliance with safety and infection control protocols.
- Collaborated with healthcare staff to efficiently manage surgical procedures, contributing to improved patient outcomes and operational flow.
- Monitored and restocked surgical supplies, minimizing delays and ensuring readiness for all scheduled procedures.
- Trained and mentored new surgical technologists, enhancing team performance and maintaining high standards of patient care.
Surgical Technologist, Patient Care Coordinator, Front Office Assistant
Fox Plastic Surgery
01.2012 - 10.2012
- Surgery Days / Surgical Technologist:
- Assist the surgeon and other medical staff before, during and after plastic and reconstructive surgeries
- Prepare supplies and equipment for surgery
- Patient preparation
- Scrub arms and hands and helps the surgical team put on gowns and gloves
- Counts sponges, needles, and instruments before and after an operation
- Monitor operating room conditions, including patient and surgical team needs
- Operate and monitor sterilizers, lights, suction machines and diagnostic equipment to make sure everything is working properly
- Applied dressings following surgery
- Prepares, cares for and disposes of tissue specimens taken for laboratory analyses
- Clinic Days / Office:
- Greet and check in patients, Enter new patients in system, Make new patient charts
- Microsoft Office (Word, Excel), Quickbooks, pay bills for the office
- Answer multi-line phones, schedule and confirm patient appointments
- Type up surgery quotes and present them to patients, schedule new surgeries, and go over pre-op paper work with patients.
- Order office supplies, filing and general office duties
Office Manager
Friendly Marine Inc.
01.2004 - 01.2012
- Answered phones, faxes and emails
- Maintained and supervised office operations
- Communicated with clients
- Managed payroll, printed paychecks, payroll taxes
- Maintained office efficiency by organizing operations and procedures
- Printed invoices, processed billing, collections, received payments, made deposits on a daily basis using Quickbooks
- Received, reviewed and paid company bills
- Balanced monthly bank registers
- Responsible for monthly and quarterly sales tax
- Generated quarterly reports and filed all paperwork
Stay at Home Mom / Student / Ran Family Business / Foster Mom Humane Society
Family / Lorenzo Walker / Friendly Marine Inc / Humane Society Naples
04.2002 - 01.2012
- During this time period I stayed at home to care for my children
- Ran the family business
- Was a foster Mom for the Humane Society of Naples
- Decided to go back to school to become a surgical technician
Assistant Manager
Pet Supermarket
08.2000 - 04.2002
- Opened and closed store
- Made weekly work schedules within budget
- Balanced tills, made deposits and change orders
- Received and paid monthly bills
- Generated daily, weekly and monthly reports
- Ordered office supplies
- Interviewed, trained and supervised employee’s
- Delegated work to be done with daily “to do” lists
- Supervised care and maintenance of all animals and fish
- Answered phones
- Waited on customers, resolved complaints and customer service issues
- Worked at other Naples location as needed
Education
Vocational Degree - Surgical Technology
Lorenzo Walker Institute of Technology
Naples, FL 05.2001 -
Vocational Degree - Certified Nursing Assistant
Lorenzo Walker Institute of Technology
Naples, FL03.2010
Vocational Degree - Phlebotomy
Lorenzo Walker Institute of Technology
Naples 05.2001 -
Skills
Hospital Experience
Aseptic Technique
Multi-line Phone Systems
Infection Control Training
Office Administration
Medical Scheduling
QuickBooks
Microsoft Office
Inventory management
Customer service management
Additional Information
- Certified Surgical Technologist
- CPR Certification (BLS and ACLS for Healthcare Providers)
- Member of the AST
- National Technical Honor Society Member
Timeline
MET Supervisor
The Home Depot
02.2023 - Current
Certified Surgical Technologist (CST)
Physicians Regional Health System Pine Ridge
10.2012 - 01.2023
Surgical Technologist, Patient Care Coordinator, Front Office Assistant
Fox Plastic Surgery
01.2012 - 10.2012
Office Manager
Friendly Marine Inc.
01.2004 - 01.2012
Stay at Home Mom / Student / Ran Family Business / Foster Mom Humane Society
Family / Lorenzo Walker / Friendly Marine Inc / Humane Society Naples
04.2002 - 01.2012
Vocational Degree - Surgical Technology
Lorenzo Walker Institute of Technology
05.2001 -
Vocational Degree - Phlebotomy
Lorenzo Walker Institute of Technology
05.2001 -
Assistant Manager
Pet Supermarket
08.2000 - 04.2002
Vocational Degree - Certified Nursing Assistant
Lorenzo Walker Institute of Technology