Melissa Bolden
Thackerville,OK
Summary
Driven professional with a track record of enhancing financial operations and customer satisfaction at Chickasaw Nation Industries. Excelled in cash handling and problem-solving, boosting profitability through meticulous audits and fostering strong banking relationships. Demonstrated exceptional teamwork and organizational skills, leading to significant improvements in efficiency and security protocols.
Overview
26
26
years of professional experience
Work History
Money Room Clerk
Chickasaw Nation Industries
06.2006 - 08.2024
- Enhanced security measures for the money room by conducting regular audits and maintaining an updated log of all transactions.
- Maintained strict confidentiality regarding sensitive financial information, safeguarding company assets from potential breaches or leaks of proprietary data.
- Developed strong relationships with banking partners to ensure timely processing of deposits and withdrawals, enhancing overall financial operations.
- Contributed to increased profitability by identifying discrepancies during routine audits, rectifying any issues promptly to avoid further complications.
Assistant Manager
The Hitchin Post Truck Stop
01.1999 - 07.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
General -
Collinsville High
Collinsville, TX1974
Skills
- Cash handling expertise
- Cash Register Operation
- Banking Procedures
- Data entry proficiency
- Accurate Counting
- Numeric Competence
- Currency Sorting
- Cash Handling
- Organizational abilities
- Transaction Processing
- Security Protocols
- Scheduling
- Register balancing
- Bookkeeping Support
- Balance reconciliations
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Works Well Under Pressure
- Multitasking Abilities
- Customer service and support
- Organizational Skills
Timeline
Money Room Clerk
Chickasaw Nation Industries
06.2006 - 08.2024
Assistant Manager
The Hitchin Post Truck Stop
01.1999 - 07.2005
General -
Collinsville High
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