Melissa Boles

• Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
• Developed strong relationships with regular clients, resulting in repeat visits to the casino.
• Assisted players by educating them on game rules to increase understanding.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Followed company procedures to maintain consistency and standards.
• Enforced game rules to maintain fair play and avoid disputes.
• Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
• Conducted smooth transitions between shifts by communicating important information to incoming dealers.
• Ensured game integrity through strict adherence to gaming policies and procedures.
• Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
• Kept track of game outcomes and reported to supervisor for accurate record keeping.
• Kept gaming areas clean and organized to maintain safe and secure environment.
• Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
• Managed large sums of money, ensuring accurate transactions and payouts to maintain integrity.
• Ensured compliance with gaming regulations and laws.
• Learned new table games quickly, enhancing value as a team member.
• Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.

• Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
• Enforced casino rules and regulations.
• Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay.
• Created friendly interactions while maintaining focus on managing game play.

• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
• Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
• Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
• Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changes.
• Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
• Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
• Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
• Built rapport with regular patrons, remembering their preferences to personalize their gaming experience.

• Greeted customers and responded promptly to their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Addressed customers needs and made product recommendations to increase sales.
• Learned various positions and provided backup at busy times.
• Trained new employees on cashier duties and company policies.

• Managed and motivated employees to be productive and engaged.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, and ensuring high-quality service delivery.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Maintained schedules and monitored performance.
• Recruited, interviewed and hired employees.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

Prerequisites for Nursing.

• 3.8 GPA

First Responder, Search and Rescue Rural, CPR, BLS,

FEMA training in Disaster Relief, PODs Distribution, and advanced Search and Rescue.

Formerly Vice President and Lieutenant Commander of Florida Wilderness Search and Rescue C.E.R.T.