Summary
Overview
Work History
Education
Skills
Accomplishments
Gold Award
Timeline
Generic

Melissa Boosman

Olathe

Summary

Professional with a strong background in service solutions and customer interactions. Highly skilled in problem solving, conflict and resolution, ensuring customer loyalty and satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Falcon Valley Animal Hospital
09.2022 - Current
  • Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
  • Educated pet owners on services, fostering strong client relationships and loyalty.
  • Managed appointment scheduling, optimizing workflow to enhance service delivery.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.6
  • Collaborated with veterinarians to facilitate effective communication between clients and medical staff.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Early Education Assistant

The Goddard school
02.2015 - 03.2021
  • Began as a part-time float and quickly developed into a full-time teacher in the infant room. Responsibilities include:
  • Knowledge of Goddard’s FLEX program
  • Understanding S.T.E.A.M. learning skills
  • Multitasking with care of children
  • Supported classroom activities, fostering a positive learning environment for children.
  • Understanding of each child’s unique needs/schedules
  • Assisted lead teachers in implementing curriculum and lesson plans effectively.
  • Maintaining a nurturing and safe environment
  • Establishing strong communication with co-workers and families
  • Knowledge of Goddard’s safety and regulation standards
  • Promoting schools’ initiatives and programs
  • Developing strong bonds with the children
  • Teaching appropriate developmental skills for each age group
  • Time management skills
  • Organizational skills with children’s portfolios
  • Positive and upbeat attitude
  • Maintaining a fun and welcoming environment for children and their families

Cashier/Customer Service Rep

Cosentino’s Price Chopper
08.2010 - 01.2015
  • Began as inexperienced cashier in 2010 and was quickly promoted to a customer service representative. Responsibilities included:
  • Knowledge transfer and training of employees
  • Processed customer transactions efficiently, ensuring accurate cash handling and balance reconciliation.
  • Providing money management
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
  • Store inventory and accountability
  • Pricing accuracy
  • Managing employee schedules
  • Conflict resolution
  • Issuing receipts, credits, and refunds
  • Maintain financial accounts for store and customers
  • Processing of money wire transferring
  • Support in all departments
  • Constant communication with management, customers, and employees
  • Maintaining a safe, healthy, and fun environment for all customers and employees
  • Maintained organized checkout areas, contributing to a clean and welcoming environment.

Education

Associate of Arts - Liberal Arts

Johnson County Community College
05.2016

Associate of Science - General Sciences

Johnson County Community College
05.2016

High School Degree - undefined

Blue Valley North High School
05.2008

Skills

  • Inspirational team player who will help motivate others
  • Compassionate and avid learner
  • Customer service
  • Critical thinking
  • Customer relations
  • Payment processing
  • Strong team player
  • Strong organizational skills
  • Expert in conflict resolution
  • Excellent communicator
  • Empathetic and nurturing
  • Active listening

Accomplishments

I am a lifetime member of Girl Scouts of America and achieved The Gold Award which is the most prestigious award a Girl Scout can accomplish. Annually, the Gold Award is awarded to fewer than 6% of members. Attended horse camp over the summers to educate younger Girl Scouts on proper techniques and safety requirements to help care for horses. In 2007, my troop held classes/workshops for younger troops to help them earn their badges in a fun and educational manner. We raised $75,000 and were able to go to Australia for three weeks to learn about and experience different cultures. In my spare time I volunteered at the Ronald McDonald’s House for Children and Winding River horse camp for young children.

Gold Award

I am a life time member of Girl Scouts of America and achieved The Gold Award which is the most prestigious award a Girl Scout can accomplish. Annually, the Gold Award is awarded to fewer than 6% of members. To earn the award a girl scout must find something they are passionate about, demonstrate leadership and skill building to make a lasting impact on their community. 

Timeline

Customer Service Representative

Falcon Valley Animal Hospital
09.2022 - Current

Early Education Assistant

The Goddard school
02.2015 - 03.2021

Cashier/Customer Service Rep

Cosentino’s Price Chopper
08.2010 - 01.2015

Associate of Science - General Sciences

Johnson County Community College

High School Degree - undefined

Blue Valley North High School

Associate of Arts - Liberal Arts

Johnson County Community College

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