Melissa Bordelon
Marksville,LA
Summary
Dynamic Medical Office Assistant with a proven track record at Alexandria Gastrointestinal Specialists, excelling in patient relations and HIPAA compliance. Demonstrated expertise in managing patient records and billing, coupled with a positive attitude and exceptional multitasking abilities. Enhanced patient data accuracy and streamlined claims processing, contributing significantly to operational efficiency.
Overview
14
14
years of professional experience
Work History
Medical Office Assistant
Alexandria Gastrointestinal Specialists
09.2015 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Process new patient referrals in a timely manner.
- Maintain patient accounts by obtaining, recording and updating personal and financial information and verifying insurance.
- Process faxed and scanned documents in a timely manner.
- Protect patient rights by maintaining confidentiality.
- Contribute to team as needed.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Processed medical insurance claims and payments.
Health Information Management Clerk
Central Louisiana Surgical Hospital
07.2011 - 09.2015
- Provided support for healthcare professionals by ensuring timely and accurate delivery of patient information.
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Maintained strict adherence to confidentiality guidelines when handling sensitive patient data, upholding ethical standards within the workplace.
- Managed release-of-information requests, safeguarding patient privacy while providing necessary data to authorized individuals.
- Ensured timely access to accurate patient information for medical professionals, contributing to better patient care.
- Collaborated with clinical staff to ensure proper documentation practices, resulting in improved overall record keeping.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Responded to patient inquiries to provide information and details of medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Researched and resolved medical record discrepancies.
- Followed up with medical staff regarding missing information in patient records.
- Input data into computer programs and filing systems.
- Assisted in training new staff on medical record processing and filing procedures.
- Verified accuracy of patient information in medical records.
Education
Associate of Science -
Louisiana State University -Alexandria
Alexandria05-2024
High School Diploma -
Marksville High School
Marksville, LA05-1999
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Positive attitude
- Insurance verification
- Managing patient records
- Clinical and administrative support
- Claims processing
- Patient relations
- Billing and coding
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
Medical Office Assistant
Alexandria Gastrointestinal Specialists
09.2015 - Current
Health Information Management Clerk
Central Louisiana Surgical Hospital
07.2011 - 09.2015
Associate of Science -
Louisiana State University -Alexandria
High School Diploma -
Marksville High School
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