Melissa Borgen
Sac City
Summary
Dynamic hospitality professional with a proven track record at 4b's Restaurant, excelling in customer service and operational efficiency. Strong multitasking abilities and a service-oriented mindset have driven improvements in guest satisfaction. Adept at managing diverse teams and fostering a positive work environment while ensuring compliance with safety standards. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender
Red Lobster
09.2025 - Current
- Prepared and served drinks according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with safety standards.
- Assisted in inventory management, tracking stock levels of beverages and supplies.
- Engaged with customers to provide excellent service and enhance their dining experience.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Learned bartending techniques, including mixing, garnishing, and serving cocktails.
- Adapted quickly to changing environments during busy service periods to ensure timely service.
- Supported team members by sharing knowledge of menu items and beverage options.
General Manager
4b's Restaurant
11.2016 - 07.2025
- Oversaw daily operations to ensure efficiency and productivity across all departments.
- Developed and implemented operational strategies to enhance customer satisfaction and service delivery.
- Collaborated with team leaders to streamline processes, improving workflow and reducing delays.
- Managed staff schedules, optimizing workforce allocation to meet peak demand periods efficiently.
- Fostered a positive work environment through effective communication and employee engagement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed customer feedback to drive improvements in service quality and operational procedures.
Education
High School Diploma -
Albert M. Lowry High School
WinnemuccaSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Customer service expertise
- Engaging personality
- Memory retention
- Service-oriented mindset
- Basic accounting
- Aloha POS
- Organizational growth
- Financial records oversight
- Hospitality and accommodation
- Outstanding customer service
- Courteous
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Calm and composed
- Issue resolution
Timeline
Bartender
Red Lobster
09.2025 - Current
General Manager
4b's Restaurant
11.2016 - 07.2025
High School Diploma -
Albert M. Lowry High School
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