Melissa Borja
Smithville
Summary
High-energy, motivated team player with experience in administrative, personal, and engagement areas.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
First National Bank
07.2024 - 03.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collected deposits or payments, and arranged for billing.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Medical Assistant
Fast Aid Urgent Care
09.2021 - 08.2024
- Aided 40+ patients per shift by fulfilling providers' orders and admitting patients.
- I greeted patients and answered phone calls.
- Experienced in verifying insurance and collecting copayments, along with patient knowledge of financial responsibilities.
- Resolved patient complaints in a timely and professional manner.
Education
Rainbow Continued Education
San Antonio, TX11.2021
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Snap Medical Assistant School
Austin, TX07.2021
Skills
- Knowledge of insurance verification
- Ability to register patients in an EMR system
- Ability to manage multiple patient complaints, questions, and needs
- Ensure compliance with HIPAA regulations
- Processed payments gathered patient information for accurate claims processing
- Detail-focused
- Organized
References
Ruth Candelaria, LBL Billing, 512-961-0340
Lily Gonzales, Fast Aid Urgent Care, 512-718-2701
Timeline
Customer Service Representative
First National Bank
07.2024 - 03.2025
Medical Assistant
Fast Aid Urgent Care
09.2021 - 08.2024
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Snap Medical Assistant School
Rainbow Continued Education