Summary
Overview
Work History
Education
Skills
References
Timeline
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Melissa Borja

Smithville

Summary

High-energy, motivated team player with experience in administrative, personal, and engagement areas.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

First National Bank
07.2024 - 03.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Collected deposits or payments, and arranged for billing.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Medical Assistant

Fast Aid Urgent Care
09.2021 - 08.2024
  • Aided 40+ patients per shift by fulfilling providers' orders and admitting patients.
  • I greeted patients and answered phone calls.
  • Experienced in verifying insurance and collecting copayments, along with patient knowledge of financial responsibilities.
  • Resolved patient complaints in a timely and professional manner.

Education

Rainbow Continued Education
San Antonio, TX
11.2021

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Snap Medical Assistant School
Austin, TX
07.2021

Skills

  • Knowledge of insurance verification
  • Ability to register patients in an EMR system
  • Ability to manage multiple patient complaints, questions, and needs
  • Ensure compliance with HIPAA regulations
  • Processed payments gathered patient information for accurate claims processing
  • Detail-focused
  • Organized

References

Ruth Candelaria, LBL Billing, 512-961-0340

Lily Gonzales, Fast Aid Urgent Care, 512-718-2701

Timeline

Customer Service Representative

First National Bank
07.2024 - 03.2025

Medical Assistant

Fast Aid Urgent Care
09.2021 - 08.2024

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Snap Medical Assistant School

Rainbow Continued Education

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