Melissa Bouchie

• Used cash register to tender change and process cash and credit card payments.
• Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
• Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
• Adhered to health and safety regulations, maintaining proper food handling practices at all times.
• Responded to customer complaints to help resolve issues.
• Maintained high standards of customer service in high-volume, fast-paced operations.
• Maintained clean, organized workspace according to operational standards.
• Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.
• Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
• Communicated stand offerings and answered guest questions regarding orders.
• Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
• Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
• Demonstrated excellent communication skills when interacting with diverse clientele, addressing concerns or inquiries professionally.
• Maintained a clean and organized workspace, ensuring a safe environment for both customers and staff members.
• Remained adaptable under pressure, efficiently switching between roles as needed during busy periods or employee absences.
• Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
• Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
• Handled cash and processed payments, sorting bills, and maintaining records of transactions.
• Collaborated with team members to ensure smooth operations during high-volume events or peak hours.
• Monitored inventory and notified management of deficiencies or shortages.
• Prepared food orders within Number-minute period.
• Supported event staff by quickly preparing large orders for groups or special occasions.

• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Reduced processing errors by meticulously following transaction procedures.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Improved efficiency, organized checkout area for optimal workflow.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Enhanced shopping experience, provided product information and location assistance.
• Increased sales of promotional items by informing customers about current offers.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

• Conducted detailed market research to identify potential clients, generating new business leads for the company.
• Increased production efficiency by implementing new assembly line techniques and procedures.
• Consistently met deadlines for order fulfillment through efficient time management and prioritization skills.
• Adhered to strict quality control standards, ensuring all products met or exceeded customer expectations.
• Used consultative sales approach to understand and meet customer needs.
• Addressed each customers' needs and wants to recommend suitable product options.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Serviced existing accounts on regular basis to maximize revenue.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Clarified customer requests, forwarded product information and answered questions to support sales operations.
• Supported customers continuously from sales process to product set-up and use.

• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Streamlined order-taking process to minimize wait times for diners.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

• Worked fast to complete tasks and meet daily deadlines.
• Followed instructions and procedures to complete assigned tasks.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Cleaned and straightened work areas to maximize productivity and safety.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
• Improved team morale and productivity through effective communication and active listening skills.
• Reported defective products or machinery to supervisor.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system.
• Observed packing operations to verify conformance to specifications.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Promoted a positive work environment through effective communication and teamwork among staff members.
• Assisted other team members to achieve goals.
• Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Trained new team members on procedures, customer service, and sales techniques.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
• Became familiar with products to answer questions and make suggestions.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health, and safety standards and procedures.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Stocked shelves to organize aisles in assigned department.
• Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
• Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
• Increased customer satisfaction with prompt and accurate order taking.
• Maintained cleanliness and organization of dining area, leading to improved customer experiences.
• Supported training of new crew members, leading to more efficient onboarding process.
• Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
• Enhanced team efficiency by consistently preparing workstations before peak hours.
• Improved team morale, leading to increased productivity and reduced turnover.
• Fostered positive team environment by assisting coworkers during rush periods.
• Streamlined drive-thru operations, significantly reducing wait times for customers.
• Enhanced customer experiences by quickly addressing and resolving complaints.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Contributed to inventory management by monitoring stock levels.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Improved dining experience by providing prompt, attentive service to guests.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Managed inventory of dining supplies to prevent shortages during service.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Worked on conveyor belts, discarding rotten product before it went through the dehydrator.

• Provided excellent customer service in a small-town diner setting.
• Built rapport with regular customers to enhance their dining experience.
• Assisted kitchen staff with dishwashing and maintaining cleanliness.
• Collaborated with team members to ensure smooth operations during busy hours.
• Handled customer inquiries and resolved issues promptly.