Melissa Boussie
Summary
Goal-oriented manager with distinguished experience in transportation industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Accounting Specialist
McClay's Logistics USA LLC
2022.11 - Current
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Spearheaded process improvements that resulted in increased accuracy of billing and payable information and reduced discrepancies.
- Posted customer payments by recording cash, checks, and credit card transactions.
- New Customer Onboarding including contracts, establishing credit and ensuring a smooth customer experience.
Director Of Customer Service
Universal Logistics Holdings Inc.
2021.08 - 2022.11
- Managed cross-functional teams to develop solutions for complex customer issues on both the operations and sales ends.
- Coordinated with other departments to improve internal processes, enhancing overall company performance and achieving seamless collaboration between teams.
- Mentored junior team members, providing guidance on career development and fostering a culture of continuous learning within the department.
Manager of Customer Onboarding
Universal Logistics Holdings Inc.
2016.06 - 2021.08
- Reviewed and negotiated transportation contracts and insurance and maintained customer files for 10+ companies and divisions.
- Improved credit risk management by developing and implementing effective policies and procedures.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Onboarded new employees with training and new hire documentation.
Invoicing Manager
Universal Logistics Holdings Inc.
2012.04 - 2016.06
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Accounts Receivable Clerk
Universal Logistics Holdings Inc.
2007.01 - 2012.04
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Handled specialized accounts such as automotive and government customers.
- Collaborated with sales and Invoicing teams to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
Education
Associates of General Studies -
Macomb Community College
Warren, MI02.2022
Skills
- Effective communication
- Data Analysis
- Contract Management
- Team Leadership
- Cross-functional Teamwork
- Customer Service
Timeline
Accounting Specialist
McClay's Logistics USA LLC
2022.11 - Current
Director Of Customer Service
Universal Logistics Holdings Inc.
2021.08 - 2022.11
Manager of Customer Onboarding
Universal Logistics Holdings Inc.
2016.06 - 2021.08
Invoicing Manager
Universal Logistics Holdings Inc.
2012.04 - 2016.06
Accounts Receivable Clerk
Universal Logistics Holdings Inc.
2007.01 - 2012.04
Associates of General Studies -
Macomb Community College
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