Melissa Bowen
Summary
Leadership support professional that is highly organized, dependable, and a self-starter. A strong work ethic with problem resolution skills who can adapt to change, work independently, and exceeds expectations. Ability to take on multiple priorities and meet tight deadlines without compromising quality and safety. College Student working towards Bachelors Degree in Public Administration. Excepted to Graduate December 2024. I am on the Honors Roll. A member of The National Society of Leadership and Success. I am the Vice President of the non-profit Family Support Network/H.O.P.E.
Overview
18
18
years of professional experience
Work History
TNT Sales (Seasonal Sales)
Independent Contractor
06.2019 - Current
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Monitored budgeting, forecasting, expenditures and performance for accounts.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, cash, and banking reconciliations.
Store Clerk/Assistant Manager
Market Basket
08.2021 - 03.2023
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed and motivated employees to be productive.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Therapeutic Foster Parent
Quality Family Services
10.2019 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Advisor
Concentrix
02.2021 - 06.2021
- Organized, Dependable and ready to resolve customer inquiries and complaints quickly and tailored recommendations to address needs.
- Independent, self-motivated worker with large volume of customers every day and a focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered constant flow of customer calls with minimal wait times.
American Logistics
Administrative Assistant
02.2015 - 04.2020
- Self-Starter to developed daily targets and clearly communicated plan to subordinates and team members.
- Organize each scheduled route with flexibility, adaptability and appropriately coverage by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Efficiently enforced compliance with all safety regulations and DOT regulations.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
General Manager
Arby's
04.2006 - 10.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
BPA - Public Administration
University of Phoenix
Tempe, AZ12.2024
Family Child Care Home Certificate - Early Childhood Education
Western Piedmont Community College
Morganton, NC05.2005
School Age Care Certificate - Early Childhood Education
Western Piedmont Community College
Morganton, NC05.2005
Childhood Credentials 1 & 2 - Early Childhood Education
Western Piedmont Community College
Morganton, NC05.2002
Timeline
Store Clerk/Assistant Manager
Market Basket
08.2021 - 03.2023
Customer Service Advisor
Concentrix
02.2021 - 06.2021
Therapeutic Foster Parent
Quality Family Services
10.2019 - 08.2022
TNT Sales (Seasonal Sales)
Independent Contractor
06.2019 - Current
American Logistics
Administrative Assistant
02.2015 - 04.2020
General Manager
Arby's
04.2006 - 10.2010
BPA - Public Administration
University of Phoenix
Family Child Care Home Certificate - Early Childhood Education
Western Piedmont Community College
School Age Care Certificate - Early Childhood Education
Western Piedmont Community College
Childhood Credentials 1 & 2 - Early Childhood Education
Western Piedmont Community College
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